Calabrio Workforce Management
Elevate Your Approach to WFM
Create More Accurate Forecasts and Schedules—Faster
Build precise forecasts in minutes—not days. Connect analysts with better data. Deploy sophisticated forecasting tools. Create more accurate plans in less time.
Streamline workflows. Leverage rule-based automation. Build schedules in minutes. Automate time off request approvals. Free managers from the tedium of administrative tasks.
Reduce Overstaffing and Overtime
Predict spikes—and lulls. Mine historical data to see call volume trends. Be prepared—but not overstaffed.
Respond to changes in real time. React to surges or ebbs in interaction volumes with Intraday Dynamic Scheduling tools. Create and fill overtime opportunities in real time. Allow agents to self-select for early dismissal.
Increase Employee Engagement
Empower agents with flexible scheduling. Accommodate complex agent scheduling preferences. Give agents greater control through Dynamic Scheduling functionality.
Deliver more immediate feedback. Give agents the responsive feedback they crave. Create an ongoing conversation.
Show agents the value they deliver. Connect agent performance with key contact center metrics. Let agents see the value they provide and deepen their sense of fulfillment.
Inspire self-improvement. Leverage gamification tools to drive healthy competition. Build a culture that encourages and supports constant self-improvement.
Dig deeper
See the full functionality and features of a truly complete WFM solution.
CASE STUDY
City of Vancouver
City Information Services achieves 0% turnover with Calabrio WFM.
“What we’ve gained by adding Calabrio is cutting across the business and getting insights at the organizational level, something our leaders are looking for.”
Cassy Dunn
–Â Paychex
Workforce Management
Product Demo
Product Demo
Get a live look at intelligent workforce management.
Forrester Wave:
Workforce Optimization Report
Workforce Optimization Report
Looking to see how contact center WFO vendors stack up against each other? Download the Forrester’s Wave report to find out.
The Health of the Contact Center Report
A recent study of 1,000 agents worldwide uncovers the true health of today’s contact centers. Read the report for key findings that can help you revitalize your agent experience.
