Streamline workflows. Leverage rule-based automation. Build schedules in minutes. Automate time off request approvals. Free managers from the tedium of administrative tasks.
Respond to changes in real time. React to surges or ebbs in interaction volumes with Intraday Dynamic Scheduling tools. Create and fill overtime opportunities in real time. Allow agents to self-select for early dismissal.
Deliver more immediate feedback. Give agents the responsive feedback they crave. Create an ongoing conversation.
Show agents the value they deliver. Connect agent performance with key contact center metrics. Let agents see the value they provide and deepen their sense of fulfillment.
Inspire self-improvement. Leverage gamification tools to drive healthy competition. Build a culture that encourages and supports constant self-improvement.
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Looking to see how contact center WFO vendors stack up against each other? Download the Forrester’s Wave report to find out.
A recent study of 1,000 agents worldwide uncovers the true health of today’s contact centers. Read the report for key findings that can help you revitalize your agent experience.