Project Management, Implementation, Training & Upgrades
Calabrio ONE is designed to transform your contact center. Our Professional Services team is designed to make sure that transformation delivers great outcomes for your organization. You can count on our project managers, certified engineers and trainers for exceptional service whether you’re deploying Calabrio ONE for the first time or launching a new initiative to get bold, new benefits from the platform.
Cloud Transformation Experts Simplify Your Journey
If you’re transitioning from an on-premises environment to the cloud, you’ve come to the right team. We work with Calabrio customers to make secure and non-disruptive cloud transformations every day. Every journey is unique in terms of where you start and where you want to go—and our Professional Services experts understand the nuances of your path to the cloud.
Security Expertise & the Impact on Successful Implementations
Every organization seems to have some trepidation about moving to the cloud. Will my data be safe? Will my customers’ data be safe? Will our operations run without interruption? Security and reliability knowledge run deep in Calabrio’s Professional Services team. Trust our team and feel good about every step of your journey to the cloud.
“Excellent project management and technical support during project delivery/implementation.”
IT Project Manager, Global 500 Transportation Services Company (Source: TechValidate TVID: 90C-548-22D)
“The team at Calabrio performed very efficiently and professionally. No deadlines were missed and they continued to work with the customer to ensure satisfaction with each implementation. Since the tools were being deployed to various businesses, they had to work and meet with many individuals and they did so without hesitation.”
IT Project Manager, Large Enterprise Computer Services Company (Source: TechValidate TVID: 671-A45-405)
How We Keep Projects on Time & Budget
We’ve developed program management metrics that allow us to track and communicate the progress of every initial deployment or upgrade project. No surprises—just great results.
The Right Team for Every Job
We’ve spent years building our Professional Services team with certified engineers and highly qualified SaaS experts who understand contact centers and the specific needs of every vertical market we serve. Our deep roster of talent ensures that the right team will be assigned to your deployment or upgrade projects.
Training & eLearning Offers Great Content
We offer great self-directed or instructor-led training content. Our own team uses these assets to ensure best-in-class results, and they are always available to provide insights and training for your own technical teams.
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.