2025

2025 ONE Award Winners!

The Champion

The Innovator

The Collaborator

The WFM Guru


The Data Visionary

The Agent Advocate

2025 ONE Award Categories

The Champion

You are the Champion, my friend… you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.

The Innovator

You’ve not only adopted new technology, but you’ve transformed the way your organization does business by innovating, creating efficiencies, or modifying culture. You are a change motivator, maker, and shaker.

The Collaborator

You are a collaborator. You understand the value of bringing together the rich customer insights gained in the contact center and sharing with the larger organization. Whether it’s connecting with marketing, HR, or finance— you know the power of closing the information gap within your organization.

The Agent Advocate

You’re a preferred employer. You’ve built an organization where people want to work, and you meet them where they are. Your company’s agents and employees are engaged; and, in turn, they’re providing superior customer experience.

The WFM Guru

You live and breathe workforce management, and it shows. Whether you’re forecasting, scheduling, or optimising on the fly, you’ve mastered the art (and science) of keeping operations running smoothly. With every shift you plan and every metric you move, you’re proving that WFM isn’t just a function – it’s a superpower.

The Data Visionary

You don’t just present data — you tell a story with it. From elegant dashboards to business-altering analytics strategies, you transform complex data into compelling narratives that drive smart decisions. Your insights shape customer experiences, guide teams, and bring clarity to the chaos. The result? A data-driven success story with you at the helm.

The Prize!

ONE Award winners are presented & celebrated onstage at Calabrio Customer Connect (C3) in Las Vegas. In addition, winners will receive $500 to donate to their charity of choice, take home a solid piece of hardware (trophy!) and enjoy VIP benefits at C3.