Hard Work Deserves Recognition
Register for Calabrio Customer Connect to discover the 2021 Winners of the ONE Awards
The Calabrio ONE Awards
Watch the inspiring stories of the 2021 winners below!
Nominations for the 2022 ONE Awards will open in the summer.
The Calabrio ONE Awards are designed to recognize and celebrate Calabrio customers driving the future of workforce optimization (WFO) and customer and employee experience.
Since the inception of these awards in 2017, over 30 Calabrio customers have been recognized for their hard work and innovation. Each year, winners are announced during our annual customer conference, Calabrio Customer Connect.
Explore the stories of our 2021 ONE Award Winners
ONE Award Categories
You’re a preferred employer. You’ve built an organization where people want to work, and you meet them where they are. Your company’s agents and employees are engaged, and in turn, they’re providing a superior customer experience.
Your contact center is using WFO to better engage your customers by meeting their changing beliefs and needs – and acting on them quickly. Now, you know they will stay loyal to infinity and beyond.
To boldly go…your organization has paved the way by effectively implementing a new working model. Whether your agents are at home, in the office or hybrid – you’ve carefully considered your employees’ work/life balance while continuing to meet your customers’ changing expectations.
With your eyes on the prize, you choose to optimize! Your organization makes the most of your WFO solution to create unparalleled efficiencies in your contact center—across the board.
You are an integrator. You understand the value of bringing together the rich customer insights gained in the contact center and sharing with the larger organization. Whether it’s connecting with marketing, HR, or finance— you know the power of closing the information gap within your organization.
Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.
Can’t stop. Won’t stop. Your company’s successful WFO deployment spans countries and cultures, yet interactions are more streamlined than ever.
You are the Champion, my friend… you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.
*Selected by Calabrio Customer Marketing.
Explore stories from our award-winning customers
Read how Rackspace powers automated, data-driven staffing with Calabrio ONE
Learn how anytime, anywhere visibility into all schedules enables CentraCare Health agents to work from home
Grand Canyon Education
Learn how Grand Canyon Education boosts collaboration and transparency with quality assurance program