2022 ONE AWARD CATEGORIES

The Brand Guardian

Your contact center protects and elevates an asset critical to your organization’s success– the brand. As the architect of positive customer experiences, you meet their changing beliefs and needs – acting on them quickly. Now, you know they will stay loyal to infinity and beyond.

The Transformer

You’ve not only adopted new technology, but you’ve transformed the way your organization does business by innovating, creating efficiencies, or modifying culture. You are a change motivator, maker, and shaker.

The Data Explorer

You know that accessible, timely, actionable data is the difference between contact center chaos and conquest. You may not be Van Gogh with a paintbrush, but your Data Explorer dashboards are works of art themselves, accelerating your business by putting crucial insights at your organization’s fingertips.

*Must include images of your dashboard(s).

The Agent Advocate

You’re a preferred employer. You’ve built an organization where people want to work, and you meet them where they are. Your company’s agents and employees are engaged; and, in turn, they’re providing a superior customer experience.

The Trailblazer

To boldly go…your organization has paved the way by effectively implementing a new working model. Whether your agents are at home, in the office or hybrid – you’ve carefully considered your employees’ work/life balance while continuing to meet your customers’ changing expectations.

The Unifier

You are an integrator. You understand the value of bringing together the rich customer insights gained in the contact center and sharing with the larger organization. Whether it’s connecting with marketing, HR, or finance— you know the power of closing the information gap within your organization.

The Converter

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

The Omnipresent

Can’t stop. Won’t stop. Your omnipresent WFO deployment spans countries, cultures and channels (chat, email, SMS) yet interactions are more streamlined than ever.

The Champion

You are the Champion, my friend… you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.

*Selected by Calabrio Customer Marketing.