2025
2025 ONE Award Winners!
The Champion
The Innovator
The Collaborator
The WFM Guru
The Data Visionary
The Agent Advocate
2025 ONE Award Categories
The Champion
You are the Champion, my friend… you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.
The Innovator
You’ve not only adopted new technology, but you’ve transformed the way your organization does business by innovating, creating efficiencies, or modifying culture. You are a change motivator, maker, and shaker.
The Collaborator
You are a collaborator. You understand the value of bringing together the rich customer insights gained in the contact center and sharing with the larger organization. Whether it’s connecting with marketing, HR, or finance— you know the power of closing the information gap within your organization.
The Agent Advocate
You’re a preferred employer. You’ve built an organization where people want to work, and you meet them where they are. Your company’s agents and employees are engaged; and, in turn, they’re providing superior customer experience.
The WFM Guru
You live and breathe workforce management, and it shows. Whether you’re forecasting, scheduling, or optimising on the fly, you’ve mastered the art (and science) of keeping operations running smoothly. With every shift you plan and every metric you move, you’re proving that WFM isn’t just a function – it’s a superpower.
The Data Visionary
You don’t just present data — you tell a story with it. From elegant dashboards to business-altering analytics strategies, you transform complex data into compelling narratives that drive smart decisions. Your insights shape customer experiences, guide teams, and bring clarity to the chaos. The result? A data-driven success story with you at the helm.
The Calabrio One Awards
The Calabrio ONE Awards are designed to recognize and celebrate Calabrio customers driving the future of workforce optimization (WFO) – raising the CX bar and boosting employee experience.
We believe in recognizing our customers for their innovative use of Calabrio solutions. From revolutionizing workforce performance to improving customer and employee experiences. No matter the size of your company, we understand that exceptional work happens in every contact centers.
Winners will be announced and celebrated at this year’s Calabrio Customer Connect (C3) in Las Vegas!
The Prize!
ONE Award winners are presented & celebrated onstage at Calabrio Customer Connect (C3) in Las Vegas. In addition, winners will receive $500 to donate to their charity of choice, take home a solid piece of hardware (trophy!) and enjoy VIP benefits at C3.
