The Calabrio ONE Awards

ONE Awards 2023

The Calabrio ONE Awards

2023 Nominations Now Open to Nominations are Now Closed.
See the winners on-stage at Calabrio Customer Connect in October

The Calabrio ONE Awards are designed to recognize and celebrate Calabrio customers driving the future of workforce optimization (WFO)—raising the CX bar and boosting employee experience.

Since the inception of these awards, nearly 50 individuals have been recognized for their hard work and innovation, and we believe you have what it takes to be as well. Each year, winners are announced and celebrated during our annual user conference, Calabrio Customer Connect.

2023 ONE AWARD CATEGORIES

The Brand Guardian

Your contact center protects and elevates an asset critical to your organization’s success– the brand. As the architect of positive customer experiences, you meet their changing beliefs and needs – acting on them quickly. Now, you know they will stay loyal to infinity and beyond.

The Innovator

You’ve not only adopted new technology, but you’ve transformed the way your organization does business by innovating, creating efficiencies, or modifying culture. You are a change motivator, maker, and shaker.

The Data Explorer

You know that accessible, timely, actionable data is the difference between contact center chaos and conquest. You may not be Van Gogh with a paintbrush, but your Data Explorer dashboards are works of art themselves, accelerating your business by putting crucial insights at your organization’s fingertips.

*Must include images of your dashboard(s).

The Agent Advocate

You’re a preferred employer. You’ve built an organization where people want to work, and you meet them where they are. Your company’s agents and employees are engaged; and, in turn, they’re providing a superior customer experience.

The Analytics Architect

Have a vision? You draw plans, dig into the data, repair and build processes. You have leveraged Calabrio solutions in robust ways to uncover insights and improve your CX. And, like any good architect, you’ve seen your vision come alive.

The Converter

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

The Unifier

You are an integrator. You understand the value of bringing together the rich customer insights gained in the contact center and sharing with the larger organization. Whether it’s connecting with marketing, HR, or finance— you know the power of closing the information gap within your organization.

The Omnipresent

Can’t stop. Won’t stop. Your omnipresent WFO deployment spans countries, cultures and channels (chat, email, SMS) yet interactions are more streamlined than ever.

The Champion

You are the Champion, my friend… you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.

*Selected by Calabrio Customer Marketing.

2023 ONE AWARD CATEGORIES

THE BRAND GUARDIAN

Your contact center protects and elevates an asset critical to your organization’s success– the brand. As the architect of positive customer experiences, you meet their changing beliefs and needs – acting on them quickly. Now, you know they will stay loyal to infinity and beyond.

THE INNOVATOR

You’ve not only adopted new technology, but you’ve transformed the way your organization does business by innovating, creating efficiencies, or modifying culture. You are a change motivator, maker, and shaker.

THE DATA EXPLORER

You know that accessible, timely, actionable data is the difference between contact center chaos and conquest. You may not be Van Gogh with a paintbrush, but your Data Explorer dashboards are works of art themselves, accelerating your business by putting crucial insights at your organization’s fingertips.

*Must include images of your dashboard(s).

THE AGENT ADVOCATE

You’re a preferred employer. You’ve built an organization where people want to work, and you meet them where they are. Your company’s agents and employees are engaged; and, in turn, they’re providing a superior customer experience.

THE ANALYTICS ARCHITECT

Have a vision? You draw plans, dig into the data, repair and build processes. You have leveraged Calabrio solutions in robust ways to uncover insights and improve your CX. And, like any good architect, you’ve seen your vision come alive.

THE CONVERTER

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

THE UNIFIER

You are an integrator. You understand the value of bringing together the rich customer insights gained in the contact center and sharing with the larger organization. Whether it’s connecting with marketing, HR, or finance— you know the power of closing the information gap within your organization.

THE OMNIPRESENT

Can’t stop. Won’t stop. Your omnipresent WFO deployment spans countries, cultures and channels (chat, email, SMS) yet interactions are more streamlined than ever.

THE CHAMPION

You are the Champion, my friend… you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.

*Selected by Calabrio Customer Marketing.

THE PRIZE

ONE Award winners are presented & celebrated onstage at Calabrio Customer Connect (C3). In addition, winners will receive $500 to donate to their charity of choice, take home a solid piece of hardware (trophy!) and enjoy VIP benefits at C3. The best part? You’ll be provided with a marketing toolkit to shout your success to the masses!

YOU DESERVE RECOGNITION

Winners of a ONE award are honored as CX warriors who pioneer new horizons and transform the way business is done. Their innovative thinking and relentless focus on activating customer experiences have led to some of the world’s best contact centers.

2023 ONE Awards

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