Calabrio In the News
The latest buzz from around the web.
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Actions speak louder than data: business initiatives and customer experience
Kris McKenzie Senior Vice President and General Manager for EMEA at Calabrio explains to Information Age how having access to data and effectively utilising it to drive strategic business initiatives and deliver a stellar customer experience are two different things. Read more from Information Age here.
The Value in Accuracy: How to Create the Right Forecast to Drive Customer Experience Success
“The influx of data and analytics isn’t necessarily changing contact center metrics; rather these new insights are adding deeper context to the numbers.” Download the article from Contact Center Pipeline here to read more.
The customer experience breaking point
The customer is king. And it’s clear that customer experience strategies are a driving force behind digital transformation efforts. Read more from MyCustomer here.
Vancouver becomes Canadian HQ as Calabrio grows
Calabrio, a Minneapolis-based customer engagement and analytics software company, has become one of the latest examples of the Vancouver tech sector’s hunger for more talent and workspace. Read more from Renx.ca here.
Staying Afloat: Why the CCO Is Key to Keeping Retail Doors Open
It’s not just the customer experience that’s becoming more complex; the roles of the CEO, CMO, and CIO are becoming more complex, too. Read more from RetailTechNews here.
From Omnichannel to Omnipresent
Keeping up with customers isn’t easy, especially when the way they prefer to communicate with brands is constantly changing. Read more from MyCustomer here.
16 Questions That Reveal How Well You Really Know Your Customers
Rebecca Martin of Calabrio introduces how speech analytics can enable you to better understand your customers, before asking 16 questions to test your customer knowledge. Read more from Call Centre Helper here.
Calabrio Expands Canadian Operations and Moves to Vancouver’s Financial District
Calabrio, a provider of customer engagement and analytics software, announced it is opening a new Canadian headquarters office in Vancouver’s Financial District. Read more from Contact Center World here.
Calabrio Expands Canadian Operations and Moves to Vancouver’s Prestigious Financial District
Calabrio Expands Canadian Operations and Moves to Vancouver’s Prestigious Financial District. Read more from MarTech Series here.
Calabrio Opens New Headquarters in Vancouver’s Financial District
Calabrio, a provider of customer engagement and analytics software, announced today it is opening a new Canadian headquarters office in Vancouver’s Financial District. Read more from MarTech Advisor here.
Calabrio Enhances Analytics Platform with Sentiment Analysis
The new capabilities in Calabrio ONE help customers accurately capture and interpret the voice of the customer. Read more from Call Centre Helper here.
Global Banking and Finance Review: The Power Triangle: How the CCO empowers the CIO and CMO by turning data into insights
In a world of connected customers, building the right experience is every company’s top priority. Read more from Global Banking and Finance Review here.
CUSTOMER Magazine: CUSTOMER Magazine Announces Winners of 2nd Annual Workforce Optimization Innovation Awards
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine. Read more from CUSTOMER Magazine Review here.
Retail Customer Experience: The future of retail: More tech and even more human
More and more retailers are experimenting with new and innovative technology and it’s starting to net real business results. Read more from Retail Customer Experience here.
UC Today: Out Loud: WFO Can Boost the Customer Experience – Ross Daniels, Calabrio
CX is critical to the success of every business – we explore how optimisation platforms can further enhance provision. Read more from UC Today here.
Channel EMEA: Calabrio Enhances Analytics Platform
The new capabilities in Calabrio ONE help customers accurately capture and interpret the voice of the customer. Read more from Channel EMEA here.
Inc.: 20 Executives Share Lessons They Wish They Could Have Told Their Younger Selves
Take some tips from high-achieving individuals keen on identifying their mistakes, learning from them, and growing into better human beings. Read more from Inc. here.
Customer Think: New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change
Findings show organizations ignore crucial sources of customer feedback, thus missing out on opportunities to meet customer expectations. Read more from Customer Think here.
EContent: New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change
Companies know they must adapt to change to compete, but often don’t rely on a wide enough lens into data to drive change. Read more from EContent here.
Forbes: Student Loan Repayment: The Job Perk Of The Future
As young people continue to enter the workforce already weighed down by high amounts of student debt, some companies are taking notice. Read more from Forbes here.
