Calabrio In the News

Call Center Times: Customers Want a Human Connection, and Human Connections are Made in the Contact Center

Technology has transformed the way businesses run. To meet increasing customer expectations, many companies are rapidly deploying digital tools in hopes of gaining competitive edge. Read more from Call Center Times here.

July 25, 2018

Typical 24: Kris McKenzie, Calabrio

Learn more about Kris McKenzie, the SVP & GM of Calabrio EMEA.  Read more from IDG Connect here.

July 23, 2018

Why The CCO Will Transform Customer Experience

Do we all need chief customer officers to bridge a gap between marketing and tech? Read more from Minute Hack here.

July 13, 2018

Study Finds Most Consumers Want Human Interaction

A new study from analytics software firm Calabrio found that roughly 79 percent of consumers would rather interact with a human when shopping, as opposed to a digital tool such a chatbot or self-service channel. Read more from JCK here.

July 10, 2018

79% OF CONSUMERS WANT HUMAN-DRIVEN SERVICE

Consumers still want that human touch. Read more from Accessories Magazine here.

Human nature big factor in retail customer loyalty, claims study

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer satisfaction. Read more from Retail Customer Experience here.

Study: 79% of consumers want human-driven customer service

In recent years, retailers and brands have opened up a variety of new channels, including chatbots, live chat and self-service options, through which they can engage with and support their customers. Read more from Retail Dive here.

79% say human interaction key to digital experience

Consumers are still counting on humans, not technology solutions, for customer service. Read more from Fierce Retail here.

New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World

Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. Read more from Contact Center World here.

The best digital marketing stats we’ve seen this week

Three-quarters of customers are more loyal if they can speak to a human instead of a machine. Read more from Econsultancy here.

July 2, 2018

Calabrio Expands Omnichannel Data Capture & Analysis

The new Calabrio ONE platform enables companies to integrate with more platforms and analyse customer interactions more easily, providing greater insight into the quality of agent performance and the customer experience across a broad set of contact channels. Read more from UC Today here.

Calabrio: Shifting from Premises to Cloud

Calabrio: Shifting from Premises to Cloud. Flagship product, Calabrio ONE, is ‘100%, every line and every feature, multi-tenated,’ CEO says. Read more from No Jitter here.

The key to customer loyalty in the digital age? The human touch

According to a new study, Are You Listening? The Truth About What Customers Want in a Digital World, human nature and the meaningful experiences that organizations create with customers drive digital behaviour and loyalty. Read more from the Marketing Gazette here.

June 29, 2018

Human nature drives customer loyalty in a digital world

Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. Read more from the Marketing Gazette here.

Human Nature Drives Customer Loyalty, Finds Study

Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. Read more from Bdaily here.

Slumber Shopping; ‘Self-Use’ Gift Cards Are Driving Acquisition

Nearly three-quarters of customers are more loyal if they can speak to a human instead of a machine, shows data from Calabrio. Read more from RetailTechNews here.

New study finds human nature drives customer loyalty

New study finds human nature drives customer loyalty. Read more from Channel EMEA here.

Human Nature Drives Customer Loyalty In A Digital World

Results show organisations that create emotional connections with customers will increase customer retention and satisfaction. Read more from Contact Centres here.

75% of customers are more loyal if they can speak to a human instead of a machine, finds Calabrio

 A new study announced today, “Are You Listening? The Truth About What Customers Want in a Digital World,” found that human nature and the meaningful experiences that organisations create with customers drive digital behaviour and loyalty. Read more from Retail Times here.

New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World

Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. Read more from Directors News Club here.