• 20 Demand Planning Techniques for Your Call Centre

    October 18, 2021

      A panel of experts discuss their favorite methods for improving contact center demand planning. Read more from Call Centre Helper here.

  • Turning Lessons from the Past into a Blueprint for the Future-Proofed Contact Center

    October 18, 2021

      With the lessons learned and adaptations made to survive the pandemic, contact centers will be set up to succeed in the coming years. Read more from Contact Centre Pipeline here.

  • What Agents Want in the Era of ‘The Great Resignation

    October 12, 2021

      Ross Daniels at Calabrio explains what their research has found that agents want in the era of the great resignation. Read more from Call Centre Helper here.

  • What do contact centre agents have to say about their wellbeing in 2021?

    October 11, 2021

      A report was unveiled on the first day of the Calabrio Customer Connect (C3) event that digs deep into agent sentiment and wellbeing. Read more from Customer Experience Magazine here.

  • News from week beginning 4th October

    October 11, 2021

      As autumn continues, several companies announced product releases; more are due this week. Read more from Enterprise Times here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards

    October 8, 2021

      Calabrio spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event. Read more from Call Centre Helper here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Customer Conference

    October 7, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Customer Service Manager here.

  • Calabrio Announce the Finalists of Their Analytics Award

    October 7, 2021

      Calabrio have announced three finalists for the C3 2020 Analytics Awards Program. Read more from Call Centre Helper here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 7, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Directors Club Newswire here.

  • New Calabrio Report Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021

    October 6, 2021

      Calabrio has unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Customer Service Manager here.

  • Calabrio Launches Health of the Contact Centre 2021 Report

    October 6, 2021

      Calabrio has unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Call Centre Helper here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Contact Centres here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Yahoo! Singapore here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from SourceWire here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from MarTech Series here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from TMCNet here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Spoke here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from MarketScreener.com here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Markets Post Gazette here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from HTV 10 here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from WorldNews here.

  • Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

    October 6, 2021

      Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Read more from Yahoo! Finance here.

  • New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021

    October 5, 2021

      Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from SalesTechStar here.

  • New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021

    October 5, 2021

      Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from Call Center Times here.

  • New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021

    October 5, 2021

      Calabrio unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact centre, the impact that “The Great Resignation” has had on contact centres, and the importance of employee-centric practices. Read more from TMCNet here.