Calabrio In the News

Rob Crutchington discusses how the cloud, open banking and the latest SCA regulations. Read more from Contact Centres here.

If you’re looking for inspiration on how the right CX vendor can help your company, the following case studies are sure to offer amazing insights. Read more from CX Today here.

here is how to balance the needs of employees and the business with a fresh approach to agent self-scheduling. Read more from My Customer here.

Magnus Geverts at Calabrio shares his top spring-cleaning tips for supporting home-working agents. Read more from Engage Employee here.

the following three workforce wellbeing blockers and addressing them with the suggested solutions. Read more from CX Today here.

Here are five best practices to improve contact centers and make them central to your CX efforts. Read more from Forbes here.

Our panel of experts have shared their ideas for creating and running successful induction programmes. Read more from Call Centre Helper here.

Transforming your contact center operations and improving agent satisfaction takes thoughtful strategic planning. Read more from No jitter here.

The role of the advisor has changed. We’ve all seen the shift to dealing with more complex queries. Read more from Call Centre Management Association here.

Unpack all of their invaluable advice and top-notch tips below as they grapple with a series of questions often asked by those assessing CCaaS solutions. Read more from CX Today here.

The following vendors offer some fantastic solutions for BPO innovators. Read more from CX Today here.

Anne Holmes, SVL’s Workforce Management specialist, looks at what happened in the arena of Workforce Management in the last 2 years, and where we are going next. Read more from Contact Centres here.

Join us for Calabrio Customer Connect, 2022 — the annual Calabrio customer conference that brings together customers, partners and contact center . Read more from Call Centre Helper here.

Magnus Geverts of Calabrio discusses how to spot the difference between true and fake cloud solutions and why it matters. Read more from Call Centre Helper here.

How to spot the difference between true and fake cloud solutions and why it matters for workforce optimisation (WFO) applications. Read more from My Customer here.

Magnus Geverts of Calabrio discusses how to spot the difference between true and fake cloud solutions. Read more from Customer Service Manager here.

Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team. Read more from Contact Center World here.

We asked our panel of experts for their best-practice tips for performance management in contact centres. Read more from Call Centre Helper here.

In his latest Article, Magnus Geverts of Calabrio discusses how to spot the difference between true and fake cloud solutions and why it matters for workforce optimisation (WFO) applications. Read more from Contact Centres here.

Levels of stress within the customer support workforce are higher and more intense than ever due to a variety of reasons, many stemming from the pandemic. This is especially true for contact center agents, who are navigating more channels, with new systems and solutions, while also dealing with customers who may show up already frustrated from their last interaction with an agent, bot or automated system. Read more from Customer Zone 360 here.

The average call centre only examines around 2% of their customer interactions. This is typically a manual process. “Analytics” is one of the biggest buzzwords in the business world-and now the call centre world is buzzing about analytics as well. Read more from Customer Service Manager here.

Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team. Read more from Call Centre Helper here.

So what can supervisors and senior managers do to build a happy and productive team? Read more from My Customer here.

So what can supervisors and senior managers do to build a happy and productive team? Read more from Customer Service Manager here.

Workforce wellbeing – 7 essential elements of an effective corporate programme – Personal and organisational growth go hand in hand. Read more from Contact Centres here.