Calabrio In the News

Our panel of experts introduce their top tips and tricks for improving the contact centre employee experience. Read more from Contact Centre Helper here.

Top tech & tools for the transition to a permanent remote-work model. Read more from Contact Center Pipeline here.

Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio, discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”.  Read more from Directors’ Club Newswire here.

Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio, discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”.  Read more from Customer Service Manager here.

Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio, discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”.  Read more from Contact-Centres here.

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening.  Read more from Contact Center World here.

According to Gartner, workforce engagement management has not yet been widely embraced by most businesses. Read more from Solutions Review here.

The secret to success lies in promoting a Connected Enterprise ethos that enables everyone, regardless of department, function or job role, to work together on cultivating better customer relationships. Read more from Call Centre Helper here.

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Read more from Directors Club Newswire here.

Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Read more from Customer Service Manager here.

“This transaction provides substantial and certain value to our shareholders while also accelerating Cloudera’s long-term path to hybrid cloud leadership for analytics that span the complete data lifecycle – from the Edge to AI,” said Rob Bearden, CEO of Cloudera. Read more from vmblog here.

The transaction will result in Cloudera becoming a private company and is expected to close in the second half of 2021. Read more from Sales Tech Star here.

One of the most common concerns cited in cloud adoption conversations is security. Read more from Customer Zone 360 here.

Transaction is valued at $5.3bn. Read more from Tech Radar here.

Adaptations made to survive the pandemic will guide the contact center’s continuous evolution in coming years. Read more from Contact Center Pipeline here.

The Board of Directors of Cloudera (the “Board”) has unanimously approved the transaction and recommends that the Cloudera shareholders approve the transaction and adopt the merger agreement. Read more from TMCnet Telecommunications here.

Contact centre specialist Calabrio has appointed Mark Harvey as its first APAC channel chief. Read more from Vietname Explorer here.

Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. Read more from Enterprise Times here.

See how much you can save with automated, next-gen workforce management. Read more from Call Centre Verband here.

Our panel of experts discuss how you can improve your contact centre’s reputation across the entire business. Read more from Call Centre Helper here.

Contact centre specialist Calabrio has appointed Mark Harvey as its first APAC channel chief.  Read more from CRN Australia Online here.

By aggregating vast quantities of business data across the cloud and applying tools to analyze behaviors, contact center leaders are discovering valuable insights that help optimize business processes. Read more from Customer Zone 360 here.

In a business technology sense, this boils down to the increased importance of the cloud. Read more from Forbes here.

Although reactive at the time, many contact center leaders jumped in headfirst to cloud adoption and discovered enormous benefits to the business – well beyond the inherent scalability and flexibility that was expected. Read more from Customer Zone 360 here.

Five years, plus some. That’s the number of years we crammed into 6 months of time, based on how fast contact centers transformed their business strategies and their technology footprints in 2020. Read more from Customer Zone 360 here.