Calabrio In the News

Calabrio’s big year climaxes with move to North Loop office

Calabrio, the Minneapolis provider of software and services for the customer-service operations of numerous types of businesses, is now at a physical turning point just months after the makeover of its core product and closing on its biggest acquisition. Read more from the StarTribune here.

October 9, 2019

Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin

“Marketers can do wonders if they just look at what’s going on under their own nose in their organization’s contact center,” says Calabrio’s Rebecca Martin. Read more from ClickZ here.

September 11, 2019

Calabrio CEO Goodmanson says Teleopti acquisition makes company channel powerhouse

A month ago, workforce optimization suite provider Calabrio acquired smaller Stockholm-based competitor Teleopti. Read more from Channel Buzz here.

July 11, 2019

SEG Monthly Deal Recap

SEG closely tracks M&A transactions across the software industry. We thought you may enjoy a quick recap of select M&A deals announced during the month of May. Read more from Software Equity here.

11 Skills and Traits for Customer Experience Professionals in 2019

Customer experience is expected to overtake price and product as the key brand differentiator that customers consider most by next year, according to a report from Quadient. Read more from CMSWire here.

July 9, 2019

Using Technology to Humanize Customer Interactions

Achieving deeper, more meaningful connections between a company and its customers starts in the contact center, writes, Rebecca Martin, CMO, Calabrio Martech Advisor. Read more from MarTech Advisor here.

Mergers and acquisitions involving Minnesota companies

Calabrio, a customer-service software provider, has acquired Teleopti. Read more from Star Tribune here.

June 20, 2019

Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management

Calabrio, the customer experience intelligence company, today announced it has been named as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. Read more from Heral Courier here.

Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management

“We are proud to be named the Customers’ Choice for Workforce Engagement Management. We believe that this distinction validates our customer-first approach; it reminds us to never stop learning, exploring and listening to our customers,” said Tom Goodmanson, president and CEO at Calabrio. Read more from Press of Atlantic City here.

Calabrio Named Star Tribune Top 150 Workplace for the Sixth Year in a Row

This recognition, which was awarded based on anonymous employee survey feedback, builds on Calabrio’s most recent acquisition of European-based Teleopti, a combination that is set to define the new global standard for the customer experience industry. Read more from Press of Atlantic City here.

June 17, 2019

Calabrio Named Star Tribune Top 150 Workplace for the Sixth Year in a Row

“Our momentum and growth as a company has been tremendous, and our employees are at the center of that success,” said Tom Goodmanson, president and CEO at Calabrio. Read more from Malvern Online here.

Contentsquare’s latest integration, Calabrio’s acquisition and more

Calabrio acquires a workforce management platform. Calabrio, a customer experience solution, has acquired Teleopti, a workforce management platform with headquarters in Sweden. Read more from MarTech Today here.

LogMeIn Updates Bold360 Suite, Medallia Updates Experience Cloud, More News

Calabrio has acquired Teleopti, a workforce management software provider. This combines Teleopti’s workforce management (WFM) software and Calabrio’s customer experience solutions and creates a SaaS customer experience intelligence platform. Read more from CMSWire here.

June 11, 2019

No Jitter Roll: Five for Friday

As contact center analyst Sheila McGee-Smith laid out for us a year ago, workforce optimization and customer engagement solutions provider Calabrio has been on a march from the premises to the cloud. So, too, has workforce management (WFM) software maker Teleopti. Now they’re on the move together. Read more from No Jitter here.

Fitness Startup Peloton Officially Begins Its Path to IPO: Term Sheet

Calabrio acquired Teleopti, a Sweden-based workforce management software provider. Read more from Fortune here.

Fitness Startup Peloton Officially Begins Its Path to IPO: Term Sheet

Calabrio acquired Teleopti, a Sweden-based workforce management software provider. Read more from Yahoo! Finance here.

Fitness Startup Peloton Officially Begins Its Path to IPO: Term Sheet

 Calabrio acquired Teleopti, a Sweden-based workforce management software provider. Read more from MSN here.

Calabrio Acquires Teleopti to Create Global Standard for CX

Tom Goodmanson, president and CEO at Calabrio, commented, “Calabrio has always been at the forefront of disruption in this industry and we are excited to welcome the Teleopti team to join this mission.” Read more from HR TechDigest here.

Calabrio’s Teleopti Buy Strengthens Avaya, Cisco, Other Partnerships

The combined company will continue to cultivate its large partner ecosystem, enabling partners with the “most complete, scalable workforce engagement offering internationally,” according to Calabrio. Together, the companies will provide the “broadest cloud offering on the market,” it said. Read more from Channel Partners here.

Calabrio Acquires Swedish Firm Teleopti

The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Read more from TECHdotMN here.