Calabrio In the News

Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?

February 17, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Read more from Contact Center World here.

BC’s top employers for 2023 were just released & here’s who made the list

February 14, 2023

Now that Canada’s top 100 Employers is out, it’s only a matter of time before the provincial lists follow suit. And the wait is officially over for this year’s list of the best employers in BC, which was just released on Tuesday, February 14th. Whether you’re seeking a new job or just curious about who made the cut, this list is for you. Read more from Curiocity here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Contact Center World here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Workforce Management Today here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Sales Tech Star here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from TMCnet here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from Street Insider here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from MyCustomer here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from HR Tech Cube here.

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

February 9, 2023

Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users. Read more from CRMXchange here.

Calabrio Appoints Kevin M. Jones as CEO

January 20, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from CMS Wire here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Customer Service Manager here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Contact Center World here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 19, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from CRMxchange here.

Thomas Goodmanson Steps Down as Calabrio CEO

January 18, 2023

Thomas Goodmanson has retired following 15 years at the helm of Calabrio. Goodmanson hopes to take the opportunity to rest and spend more time with his family. Taking the reigns is Kevin Jones, the former CEO of Rackspace Technology, a business that supports organizations in designing, building, and managing multi-cloud solutions. Read more from CX Today here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from MyCustomer here.

Calabrio Names New CEO

January 17, 2023

Speech and contact center software vendor Calabrio has named Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the past 15 years. Read more from Smart Customer Service here.

Calabrio Names New CEO

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from tech.mn here.

Calabrio names Kevin Jones CEO as Tom Goodmanson retires

January 17, 2023

Calabrio, a Minneapolis-based call-center software firm, has announced Tuesday that Kevin Jones has been appointed CEO. Tom Goodmanson, who led the company for the past 15 years, has decided to retire. Read more from Minneapolis / St. Paul Business Journal here.

Calabrio Appoints New CEO

January 17, 2023

Calabrio has announced the appointment of Kevin M. Jones as the company’s new CEO. Jones will succeed Tom Goodmanson, Calabrio’s current CEO, who is leaving after leading the company for the past 15 years. Goodmanson is stepping down to pursue new ventures after successfully growing the company. Read more from CX Scoop here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from TMCnet here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Sales Tech Star here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Yahoo here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from AP News here.

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

January 17, 2023

Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Jones succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years. Read more from Workforce Management Today here.

Former Rackspace CEO Lands New CEO Role with Calabrio

January 17, 2023

In a separate announcement, Calabrio has hired Kevin Jones as its new CEO. Jones previously was Rackspace’s CEO. Tom Goodmanson, Calabrio’s current CEO, is leaving after 15 years to pursue new ventures. Read more from Channel Futures here.

The Long Game: Contact Centers Need to Evolve to Handle Volatility

January 6, 2023

Companies have been navigating increasingly complex workplace environments and volatile macroeconomics for several years. Now, we find ourselves facing yet another challenge with a potential economic slowdown. There are signs that this threat is starting to reverse the job market from the first half of 2022, which saw millions of workers quitting or changing jobs each month. Customer experience (CX) teams were hit especially hard, as agents grew tired of poor treatment from customers and a lack of resources from their employers. Read more from Customer Think here.