Calabrio In the News
The latest buzz from around the web.
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Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences
Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences. Read more from UC Today here.
October 15, 2018
Q&A with Calabrio: on Digital Self-Service Adoption and Improving Service Quality Consistency Across Channels
In the quest to achieve efficiency in customer care and improve overall customer satisfaction, many organizations today are implementing digital self-service technologies, such as mobile apps and online portals, bots, chat, and text messaging. Read more from SourceForge here.
QA in an Omnichannel World
Customers expect choices when they need to reach out for service or support. They want to interact with brands via their preferred channel, be it voice, text, chat, social media or email. Read more from Contact Center Pipeline here.
UK firms struggle to support digital self service
Companies are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new channels of communication without first addressing internal barriers. Read more from Netimperative here.
October 9, 2018
John Lewis Partnership Profits Fall 99%: The Industry Reacts
Profits at the John Lewis Partnership have fallen to almost zero in the first half of the year, as the department store chain looks to match discounting ‘extravaganza days’ by rivals such as House of Fraser and Debenhams. Read more from RetailTechNews here.
September 25, 2018
As consumer expectations rise, brands find new data to personalize experience
Consumer expectations continue to rise—but so do concerns of data privacy. Read more from ClickZ here.
September 17, 2018
Study Finds That UK Companies Struggle to Support Digital Self-Service
It’s clear that companies know the importance of providing a seamless, quality experience across all channels. Read more from Call Centre Helper here.
New Calabrio Survey Finds UK Companies Struggle to Truly Support Digital Self Service
Companies are facing increased customer demand for digital self-service options, such as chat and text message, but many are quick to add new channels of communication without first addressing internal barriers. Read more from Directors’ Club here.
Lack of digital options harming UK companies in customer experiences
New research from Calabrio has revealed that as companies face increased customer demand for digital self-service options, many are quick to add new channels of communication without first addressing internal barriers. Read more from ITProPortal here.
UK companies struggling to support digital self-service
Consumers are increasingly demanding digital self-service options, such as online chat and text messaging for customer service. Read more from eConsultancy here.
Flexibility and the democratization of data will define business intelligence
The amount of data we create is staggering. On average, people send nearly 300 billion emails and perform more than one billion Google searches on any single day. Read more from Information Management here.
September 7, 2018
Working Wednesday Volume VI: Tech And Non Tech Jobs With Minneapolis And St Paul Tech Companies
This edition comes from thinking about an event… Daugherty Business Solutions hosted a HackerX event this week with 19 other tech companies who are hiring in the tech space. Read more from Minnesota Headhunter here.
August 30, 2018
BALANCING TECHNOLOGY AND THE HUMAN TOUCH
The contact center has come a long way since the 1960s when automatic call distribution (ACD) technology was first introduced, leading to the development of call centers. Read more from Connections Magazine here.
August 28, 2018
How to Reach that Sweet Spot in CX Through Blended AI
How to Reach that Sweet Spot in CX Through Blended AI. Read more from MarTech Advisor here.
August 24, 2018
Call Center Times: Customers Want a Human Connection, and Human Connections are Made in the Contact Center
Technology has transformed the way businesses run. To meet increasing customer expectations, many companies are rapidly deploying digital tools in hopes of gaining competitive edge. Read more from The Call Center Times here.
August 22, 2018
UC Today: Out Loud: The Human Brain and the Future of Analytics with Calabrio
Today on Out Loud we speak to Calabrio to hear about the future of analytics and the latest updates to Calabrio One. Read more from UC Today here.
MyCustomer: Visibility Starts With the Contact Centre
If it ain’t broke, don’t fix it, right? Read more from MyCustomer here.
The Forum: ARE YOU LISTENING? THE TRUTH ABOUT WHAT CUSTOMERS WANT IN A DIGITAL WORLD
Artificial intelligence (AI) is changing the entire business landscape and companies implementing AI solutions are recognizing operational efficiencies across the organization, including within their customer service departments. Read more from The Forum here.
Martech Advisor: Real Information, Valuable Insights: Turning Customer and Employee Data Into Customer Experience Success
Marketers spend massive amounts of money on technology—and the expense is growing. Read more from Martech Advisor here.
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