Calabrio In the News

Are You As Good As You Think You Are? The Big Disconnect Between Brands And Their Customers

December 25, 2022

Do you think your company provides good customer service? Of course you do! Do you think your customers would agree? Most likely it’s the same answer: of course you do! But, you may be wrong. Even though we may think we’re good at responding to customers’ questions, problems and complaints, overall, our customers don’t agree. And here is the proof. Calabrio has released its State of the Contact Center 2022 report. To get the answers they were looking for, Calabrio surveyed 250 contact center managers and 250 consumers. Here are three of the most revealing findings, along with my commentary. Read more from Forbes here.

2023 Predictions: Tech in CX

December 22, 2022

2022 started out as a year full of promise. The world was slowly getting back to (new) normal, gradually recovering from two stormy years. It was not long before the economy took another hit, causing both companies and employees to fend for themselves. Read more from CX Scoop here.