Calabrio In the News

The Minneapolis software firm’s value is estimated to exceed $1 billion. Read more from Star Tribune here.

Private equity firm Thoma Bravo LP said on Tuesday it has agreed to acquire workplace software firm Calabrio Inc from KKR & Co Inc. Read more from Yahoo!Finance here.

The Minneapolis software firm’s value is estimated to exceed $1 billion. Read more from Flip Board here.

The acquisition will enable Thoma Bravo to accelerate its cloud-first customer experience growth. Read more from RTTNews here.

Thoma Bravo announces strategic acquisition of Calabrio to accelerate company’s cloud-first customer experience Growth. Read more from Customer Service Manager here.

Call-center software company Calabrio Inc. has agreed to be acquired by private equity giant Thoma Bravo, the parties announced Tuesday. Read more from MinneInno here.

Thoma Bravo, a software and technology private investment firm based in San Francisco, has announced the acquisition of Calabrio, the Minneapolis-based, cloud-first software company focused on customer service and support. Read more from Tech.MN here.

Private equity investment firm Thoma Bravo and customer experience intelligence firm Calabrio announced Tuesday a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Nasdaq here.

Private equity investment firm Thoma Bravo and customer experience intelligence firm Calabrio announced Tuesday a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Read more from Market Insider here.

Call-center software company Calabrio Inc. has agreed to be acquired by private equity giant Thoma Bravo. Read more from Minneapolis/St.Paul Business Journal here.

Thoma Bravo is a private equity firm with a focus on investing in software and technology companies. Read more from Crunchbase here.

Terms of the deal were not disclosed but people familiar with the matter said the deal values Calabrio at more than $1 billion, including debt. Read more from Reuters here.

SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo. Read more from Directors’ Club Newswire here.

While none of the CEOs interviewed said they were giving up their office space completely, they all said they’d move towards a “hybrid model” of work. Read more from The Business Journal here.

Calabrio among finalists for several categories for Directors’ Club 2021 UK National Innovation Awards, an open competition for technology innovators worldwide. Read more from Directors’ Club Newswire here.

Calabrio WFM will installed as hub for the scheduling of contact centre agent activities across countries such as Italy, Dubai and Hong Kong. Read more from contact-centres here.

“The rules engines within WFM systems can allow swaps to take place with automatic approval, safe in the knowledge that service levels are being safeguarded,” says Richard Pinnington, Director of Strategic Channel Partnerships at Calabrio. Read more from Call Centre Helper here.

Calabrio has won at the CUSTOMER Workforce Optimization Innovation Awards for its full workforce optimization (WFO) suite and speech analytics. Read more from Call Centre Helper here.

Tom Goodmanson, Calabrio’s CEO, writes ” Knowing a customer’s name and understanding why he or she has contacted you in the first place can help to earn trust and loyalty through an unmatched customer experience.” Read more from Contact Center Pipeline here.

In the last 12 months, Calabrio has increased sales by 30% and added more than 150 new customers, more than 50 of whom were UK-based according to a business update. Read more from Enterprise Times here.

Calabrio customers scored the company with perfect fives for all areas surveyed in the categories of vendor satisfaction, WFO product features and product effectiveness. Read more from Workforce Management here.

Now is the time for organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, here are three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Read more from Contact Center World here.

Calabrio’s CMO Ross Daniels details how the company grew in 2020 and what we might see from the workforce engagement management vendor in 2021. Read more from No Jitter here.

Calabrio’s Ed Creasey says “Identify the one word that crops up in every conversation or highlight when 90% of customers are asking the same question to focus on what really matters for improved customer service.” Read more from Call Centre Helper here.

In order to support forward-thinking organisations looking to optimise their investment in cloud contact centre solutions, Calabrio has made two significant appointments. Read more from Customer Service Manager here.