Calabrio In the News

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary Vendor in Ventana Research’s 2022 Value Index on Agent Management. Read more from TMCnet here.

Magnus Geverts shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. Read more from Contact Center World here.

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Directors Club Newswire here.

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Customer Service Manager here.

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Contact Centres here.

Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. Read more from Call Centre Helper here.

A panel of experts discuss how contact centres can better cope with the pressure of handling calls from demanding customers. Read more from Call Centre Helper here.

This issue covers everything from employee engagement to industry outlook. Read more from Contact Center Pipeline here.

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Call Centre Helper here.

Contact centers themselves have been embracing the value of this data for a while now, but did you know you can multiply the wealth by letting others in on the treasure? Read more from Contact Center Pipeline here.

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Customer Service Manager here.

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Contact Centres here.

Debbie Bicker, Business Development Manager at SVL, explains her experience with a hybrid contact centre. Read more from Contact Centres here.

Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment. Read more from Directors Club Newswire here.

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Business Express here.

We take a closer look at the customer journeys from data to results using AI-driven analytics, detailed at the Calabrio Customer Connect 2021 event. Read more from CX Today here.

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Companies Digest here.

A panel of experts make their predictions for how contact centres will change and develop in 2022. Read more from Call Centre Helper here.

Call center agents deal with the brunt of frustration from customers. They need some special care and attention. An effective call center culture helps support that. Read more from CMSWire here.

Your guide to Calabrio call recording. Read more from CX Today here.

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Directors Club Newswire here.

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Customer Service Manager here.

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Call Centre Helper here.

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Contact Centres here.

Dave Hoekstra at Calabrio reflects on lessons and challenges before offering a glimpse into 2022, helping contact centres to plan ahead. Read more from Customer Contact News here.