u003cpu003eIn the 2018 CCW Market Study: Performance u0026amp; Metrics, CCW Digital surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals about what they are doing to achieve their contact center performance goals—and the challenges they face along the way.u003c/pu003eu003cpu003eRead the report to learn:u003c/pu003eu003culu003eu003cliu003eWhich performance metrics are prioritized by today’s contact centers—and which key measurements are often overlookedu003c/liu003eu003cliu003eWhere to find the common performance bottlenecks that increase agent turnover and hurt customer experienceu003c/liu003eu003cliu003eWhy reducing customer effort is this year’s #1 customer experience objective and how contact center leaders plan to achieve this goalu003c/liu003eu003cliu003eHow automation and artificial intelligence can help improve performance in your contact centeru003cbru003eYou’ll also receive a Practicality Guide with customer experience case studies, expert tips and practical exercises that you can use to improve performance in your contact center.u003c/liu003eu003c/ulu003e
