Calabrio Insights – Leading
AI-Powered Custom Contact Center Reporting
The all-in-one platform for data-driven
decision making with AI Insights
Streamlined data exploration removes the need for multiple applications
AI-powered ease-of-use no matter your experience with reports & dashoards
Enhanced collaborations by securely sharing dashboards across departments
Solve critical business challenges by extracting insights from the VoC
Schedule a demo with our team!
Leading brands trust Calabrio
Experience the World’s Best Insights for Yourself
Make Quick and Accurate Business Decisions With These Powerful Features
With Calabrio Insights You Will
Turn challenges into competitive advantages and deliver powerful value to your customers.
Enhanced collaboration
Streamlined data exploration
Empowerment made
easy
Solve challenges with the VoC
Transform Your Contact Center with these Features
Pre-built, interactive dashboards focused on the contact center deliver immediate feedback and boost engagement by giving every user at-a-glance visibility of reports and KPIs that matter most—and providing a launch point to dive into data and act upon trends.
This powerful, out-of-the-box feature makes it easy for anyone to discover hidden trends, identify key business drivers, and perform powerful what-if analysis and forecasting with no technical expertise or ML experience needed.
Simplify your analysis and dashboard creation process. With Insights, you have access to pre-built themes, and the flexibility to create and customize your own using the intuitive theme editor. Share themes effortlessly with colleagues to ensure consistent company branding.
Not sure what visual type to choose? With Autograph you simply select the fields you want to use, and Insights uses the most appropriate visual type for the number and data types of the fields you select.
With Insights, you have access to a variety of visual types including heat maps, tree maps, data bars, gauge charts, and more, allowing your data to convey a compelling narrative.
Rocket Experiences with a Truly Holistic View Of Your Contact Center
See Why Customers Choose Calabrio
Loved by many organizations to quickly turn insights into revenue-boosting action.
“like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows whois all logged inandiit also shows your adherence. I ike that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. | also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place.”
Pololani P.
Student Services Associate
“Straightforward forecasting, the schedule interface allows easy visibility for channel planning and skill adjustments during the week. The RTA alarms are really useful. Being able to divide the workforce into teams and groups really helps with information management.”
David H.
Customer Care Supervisor
“This s the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to ‘avoid lost hours. You can also access daily records of agents. workflow. Work avoidance can be easily determine by this tool”
Charles Angelo V.
Quality Analyst
“like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows whois all logged inandiit also shows your adherence. I ike that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. | also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place.”
Pololani P.
Student Services Associate
“Straightforward forecasting, the schedule interface allows easy visibility for channel planning and skill adjustments during the week. The RTA alarms are really useful. Being able to divide the workforce into teams and groups really helps with information management.”
David H.
Customer Care Supervisor
“This s the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to ‘avoid lost hours. You can also access daily records of agents. workflow. Work avoidance can be easily determine by this tool”
Charles Angelo V.
Quality Analyst
