Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the right time.
Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call center operations. Read the full case study here.
Looking to understand the true voice-of-the-customer? Enter Calabrio Analytics. Analyze 100% of your conversations—including calls, emails, chats, social posts—to drive actionable results for your larger organization.
Calabrio Call Recording is an enterprise recording solution that allows you to prove adherence to regulations, clear up transaction disputes, and defend the interest of the business while still upholding excellence in customer service.
Download the analytics kit to learn about analytics use cases, how to start an analytics program, and how Calabrio helps organizations transform customer interaction data into meaningful customer insights.
Watch this webinar to see an overview of Calabrio ONE V10.4, which includes 15 new enhancements and features. Plus, get an in-depth demo of one of the most exciting features of V10.4, Calabrio ONE’s Advanced Forecasting tool.
When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact center analytics to boost your bottom line.
Understanding how the vendors on your WFO shortlist compare to each other for initial capital costs and ongoing operational costs is crucial to making a cost-effective, informed buying decision. Learn more.
From embracing flexible work schedules to providing career development opportunities, these four agent engagement tips are easy wins for every contact center.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.