2019 Gartner Magic Quadrant for Workforce Engagement Management

Calabrio Has Been Named as the Only Visionary in the 2019 Gartner Magic Quadrant for Workforce Engagement Management

Find out why by downloading the report below

According to Gartner, “Engaged employees are essential to achieve customer service ambitions. A new management approach must therefore be adopted to balance operational goals with how staff feel about their day-to-day role.””

The need to be operationally “well run” is still an important consideration within the customer engagement center. However, the growing recognition of the correlation between employee engagement and performance has led to Workforce Engagement Management (WEM) becoming the next generation of traditional Workforce Optimization (WFO) solutions.

Calabrio has been named as the only Visionary in the Gartner Magic Quadrant for Workforce Engagement Management (WEM) for the third consecutive year.

We believe this recognition by Gartner is strong validation of Calabrio’s ability to help customers deeply connect with their customers through an unprecedented level of data and insights that drive decision-making.

Download a complimentary copy of the 2019 Gartner Magic Quadrant for Workforce Engagement Management (WEM) to learn why Calabrio was recognized for its ability to execute and completeness of vision.

Fill out the form for your complimentary copy of the 2019 Gartner Magic Quadrant report.

Gartner, “Magic Quadrant for Workforce Engagement Management” Simon Harrison, Jim Davies, February 13, 2019

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Calabrio.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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