The Learning Studio | Calabrio

The Learning Studio

Your easy, free, video-based pathway to upskill every Calabrio ONE user in your contact center.

The Learning Studio is a fun, exciting way for contact center workers to learn new skills and improve their existing ones. That’s because we design our visually rich, snackable courses—available on-demand at absolutely no cost to you—according to the way people like to consume content on popular video platforms like TikTok and YouTube.

But we didn’t stop there. In addition to step-by-step instructions on the best ways to use Calabrio ONE, we also offer courses that can expand each student’s overall understanding of the entire contact center environment—knowledge designed to help agents quickly and efficiently gain the advanced skills they’ll need to become supervisors.

With The Learning Studio

Agents/Employees can:

Achieve Calabrio ONE proficiency faster than ever before

Become more efficient, effective, and knowledgeable in their work

Advance their careers with new skills and a deeper understanding of CX operations

Experience greater engagement and job satisfaction

Managers/Directors can:

Ensure a quicker time-to-value for Calabrio ONE

Improve new-hire onboarding

Reduce employee turnover

Spend much less on live training

Sample Course

Creating Effective Contact Center Reporting

Understanding how to create efficient, effective contact center reporting can be a challenge. Choosing the right KPIs, clearly communicating results, getting the right information to the right audience- it’s a lot to manage! This course will teach you the skills you need to build reports that quickly communicate relevant insights in support of your business goals.

Principles of Data Visualization 
Selecting the Right Data 
Reporting Across Contact Center Audiences 
Next Steps 
Why Data Visualization Is Important Business Objectives and Metrics  Reporting and Dashboards for Agents  Dashboard Starter Guide (PDF)
General Best Practices for Data Visualization Actionable Data Reporting and Dashboards for Team Leaders 
 Bar and Column Charts  Watch Out for Zombies! Reporting and Dashboards for Quality Management Analysts
Word Clouds Think Like Your Audience Reporting and Dashboards for Forecasters and Schedulers
Line and Area Charts Reporting and Dashboards for Executives
Pie Charts
Scatter Plots
Gauge Charts and Headlines
Dashboard Design 

See All Courses

We continually develop new courses and pathways, so check back often!

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