Workforce Optimization (WFO) Suite | Calabrio

Transform Your Agent & Customer Experience

Elevate your contact center
Empower your agents
Leverage powerful customer insights
Differentiate your enterprise

Switching to Calabrio ONE led to an ROI of 546%

2018 Forrester Total Economic Impact Case Study

The Health of the Contact Center Report

A recent study of 1,000 agents worldwide uncovers the true health of today’s contact centers. Read the report for key findings that can help you revitalize your agent experience.

Calabrio Customer Connect 2018 EMEA

Join us at Calabrio’s global user conference for best practices and innovations in customer and employee engagement.

Are You Listening? The Truth About What Customers Want in a Digital World

Learn from 3,000 consumers in the U.S. and U.K. about the customer experience and what motivates customer loyalty.

A fully integrated agent & customer engagement suite.

Calabrio ONE

calabrio one

call recording

Call
Recording

 Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.

quality management

Quality
Management

Access and evaluate 100% of your customer interactions. Gain powerful performance insights.

workforce management

Workforce
Management

More than optimized staffing levels, modern tools improve predictability and performance.

voice-of-customer analytics

Calabrio
Analytics

Integrate multichannel customer input to gain unprecedented visibility and control.

advanced reporting

Advanced
Reporting

Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver impactful insights.

Solutions to meet key contact center and business goals.

customer experience

Customer Experience

Optimize every customer
experience with complete,
actionable data.

workforce engagement

Workforce Engagement

Leverage the insights we deliver
to empower and engage
contact center employees.

risk and compliance

Risk & Compliance

Confirm compliance, document
customer interactions and
protect your enterprise.

consumer-cellular-logo-white

Calabrio offers great insights on scheduling, so we can make real-time decisions that take into account how our decisions will affect staffing. We easily can understand our staffing deficits, shrinkage and call reforecasting. As a result, we’ve seen a big decrease in absenteeism, employee morale is high and agents are more productive.

– Raymon Bickell, Workforce Management Planner

Read the customer success case study

Calabrio ONE supports
the modern contact center

Discover Calabrio ONE

A fully integrated customer & agent engagement suite.

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