Workforce Optimization (WFO) Suite | Calabrio

Workforce Optimization for the Modern Contact Center

Uncover insights and empower human interactions with an easy, personalized and smart Workforce Engagement Management suite.

Ventana Research positions Calabrio
as an Exemplary Vendor in
Agent Management Value Index

Crack the code on workforce wellbeing.
Make it your competitive edge with the wellbeing recovery toolkit.

Calabrio named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management for Fifth Year Running.

Calabrio ONE

A fully integrated customer engagement suite.

What can we help you with?

Call Recording

 Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.

Quality Management

Access and evaluate 100% of your customer interactions. Gain powerful performance insights.

Workforce Management

More than optimized staffing levels, modern tools improve predictability and performance.

Calabrio Analytics

Integrate multichannel customer input to gain unprecedented visibility and control.

Data Management

Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver impactful insights.

Calculate your savings with intelligent workforce management automation

Discover your company’s money & time savings with Calabrio’s instant calculator

Workforce Engagement

customer experience

Customer Experience

Optimize every customer
experience with complete,
actionable data.

workforce engagement

Workforce Engagement

Leverage the insights we deliver
to empower and engage
contact center employees.

risk and compliance

Risk and Compliance

Confirm compliance, document
customer interactions and
protect your enterprise.

Modern Contact Centers Choose Calabrio

4.5 out of 5

Gartner Peer Insights

4.2 out of 5


4.3 out of 5


See how our customers transform their
agent & customer experience with Calabrio


The flexibility and mobility of calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”

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