Workforce Optimization for the Modern Contact Center
Uncover insights and empower human interactions with an easy, personalized and smart Workforce Engagement Management suite.
Calabrio receives perfect
customer satisfaction scores
in 2020 – 2021 DMG WFO Report
State of the contact center in 2021:
Cloud is here.
What’s next?
Calabrio named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management for Fifth Year Running.
Calabrio named only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management.
The new Calabrio ONE has arrived:
Agility to meet the
new contact center era
Calabrio named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running.
Calabrio ONE
A fully integrated customer engagement suite.
What can we help you with?
Call Recording
Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.
Quality Management
Access and evaluate 100% of your customer interactions. Gain powerful performance insights.
Workforce Management
More than optimized staffing levels, modern tools improve predictability and performance.
Calabrio Analytics
Integrate multichannel customer input to gain unprecedented visibility and control.
Advanced Reporting
Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver impactful insights.
Calculate your savings with intelligent workforce management automation
Discover your company’s money & time savings with Calabrio’s instant calculator
Customer Experience
Optimize every customer
experience with complete,
actionable data.
Workforce Engagement
Leverage the insights we deliver
to empower and engage
contact center employees.
Risk and Compliance
Confirm compliance, document
customer interactions and
protect your enterprise.
Modern Contact Centers Choose Calabrio
4.5 out of 5
Gartner Peer Insights
4.2 out of 5
G2
4.3 out of 5
Capterra
See how our customers transform their
agent & customer experience with Calabrio
The flexibility and mobility of calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”
