Workforce Optimization (WFO) Suite | Calabrio

Calabrio has acquired Teleopti

Building the new global standard in customer experience intelligence

INTRODUCING CALABRIO ONE V11

Transform the way you work
Illuminate compelling Insights
Empower agents
Enrich human interactions

Introducing Calabrio ONE v11

The new look of customer experience intelligence is here. Get ready to illuminate compelling insights and enrich human interactions with Calabrio ONE v11’s powerful Workforce Optimization (WFO) suite.

The Contact Center Analytics Kit

If you’re looking to unlock the voice of the customer through speech and text analytics, we’ve got a handy toolkit just for you. Download the analytics kit to learn about analytics use cases, how to start an analytics program, and how Calabrio helps organizations transform customer interaction data into meaningful customer insights.

Webinar On Demand: The New Look of Customer Experience Intelligence

Watch as Product Marketing demonstrates Calabrio ONE v11, and witness the new look of customer experience intelligence. Calabrio ONE v11 takes our mantra of “easy, personalized, and smart” to the next level.

Next-Generation Workforce Management: A Definitive Guide

Learn emerging best practices and other tips for selecting a forward-thinking WFM solution that delivers immediate results—and long-term value.

Forrester Research: The ROI of Calabrio ONE

Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.

A fully integrated agent & customer engagement suite.

Calabrio ONE

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call recording

Call
Recording

 Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.

quality management

Quality
Management

Access and evaluate 100% of your customer interactions. Gain powerful performance insights.

workforce management

Workforce
Management

More than optimized staffing levels, modern tools improve predictability and performance.

voice-of-customer analytics

Calabrio
Analytics

Integrate multichannel customer input to gain unprecedented visibility and control.

advanced reporting

Advanced
Reporting

Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver impactful insights.

Solutions to meet key contact center and business goals.

customer experience

Customer Experience

Optimize every customer
experience with complete,
actionable data.

workforce engagement

Workforce Engagement

Leverage the insights we deliver
to empower and engage
contact center employees.

risk and compliance

Risk & Compliance

Confirm compliance, document
customer interactions and
protect your enterprise.

Award-winning organizations transforming their
agent & customer experience

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Calabrio offers great insights on scheduling, so we can make real-time decisions that take into account how our decisions will affect staffing. We easily can understand our staffing deficits, shrinkage and call reforecasting. As a result, we’ve seen a big decrease in absenteeism, employee morale is high and agents are more productive.

– Raymon Bickell, Workforce Management Planner

Read the customer success case study

Calabrio ONE supports
the modern contact center

Discover Calabrio ONE

A fully integrated customer & agent engagement suite.

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