Workforce Optimization for the Modern Contact Center
Uncover insights and empower human interactions with an easy, personalized and smart Workforce Engagement Management suite.
Ventana Research positions Calabrio
as an Exemplary Vendor in
Agent Management Value Index
Crack the code on workforce wellbeing.
Make it your competitive edge with the wellbeing recovery toolkit.
Calabrio named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management for Fifth Year Running.
Calabrio ONE
A fully integrated customer engagement suite.
What can we help you with?
Call Recording
Capture and retrieve every call quickly and accurately.
Quality Management
Evaluate every citizen interaction to gain powerful insights.
Workforce Management
Improve predictability and performance to optimize staffing.
Calabrio Analytics
Synchronize data for unprecedented visibility and control.
Data Management
Visualize metrics and track data across your enterprise.
Calculate your savings with intelligent workforce management automation
Discover your company’s money & time savings with Calabrio’s instant calculator
Customer Experience
Optimize every customer
experience with complete,
actionable data.
Workforce Engagement
Leverage the insights we deliver
to empower and engage
contact center employees.
Risk and Compliance
Confirm compliance, document
customer interactions and
protect your enterprise.
Modern Contact Centers Choose Calabrio
4.5 out of 5
Gartner Peer Insights
4.2 out of 5
G2
4.3 out of 5
Capterra
See how our customers transform their
agent & customer experience with Calabrio
The flexibility and mobility of calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”
