Workforce Optimization (WFO) Suite | Calabrio

Customer Experience Intelligence

Illuminate compelling insights and enrich human interactions with a complete Workforce Engagement Management suite.

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October 13-16, 2019 | San Antonio

Industry Insiders – Innovative Insights

Forward-Thinking Peers on the Future of Customer Experience and the Contact Center

2019 GARTNER PEER INSIGHTS ‘VOICE OF THE CUSTOMER’: WORKFORCE ENGAGEMENT MANAGEMENT REPORT

Calabrio named only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management.

Calabrio V11 Has Arrived!

Calabrio ONE

A fully integrated agent & customer engagement suite.

call recording

Call
Recording

 Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.

quality management

Quality
Management

Access and evaluate 100% of your customer interactions. Gain powerful performance insights.

workforce management

Workforce
Management

More than optimized staffing levels, modern tools improve predictability and performance.

voice-of-customer analytics

Calabrio
Analytics

Integrate multichannel customer input to gain unprecedented visibility and control.

advanced reporting

Advanced
Reporting

Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver impactful insights.

Solutions to meet key contact center and business goals.

customer experience

Customer Experience

Optimize every customer
experience with complete,
actionable data.

workforce engagement

Workforce Engagement

Leverage the insights we deliver
to empower and engage
contact center employees.

risk and compliance

Risk & Compliance

Confirm compliance, document
customer interactions and
protect your enterprise.

Award-winning organizations transforming their
agent & customer experience

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Calabrio offers great insights on scheduling, so we can make real-time decisions that take into account how our decisions will affect staffing. We easily can understand our staffing deficits, shrinkage and call reforecasting. As a result, we’ve seen a big decrease in absenteeism, employee morale is high and agents are more productive.

– Raymon Bickell, Workforce Management Planner

Read the customer success case study

Calabrio ONE supports
the modern contact center

Discover Calabrio ONE

A fully integrated customer & agent engagement suite.

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