Workforce Optimization (WFO) Suite | Calabrio

Workforce Optimization for the Modern Contact Center

Uncover insights and empower human interactions with an easy, personalized and smart Workforce Engagement Management suite.

Calabrio receives perfect
customer satisfaction scores

in 2020 – 2021 DMG WFO Report

Health of the Contact Center 2021 
Agents are talking.
Hear what they are saying.

Calabrio named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management for Fifth Year Running.

Calabrio named only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management.

The new Calabrio ONE has arrived:
Agility to meet the
new contact center era

Calabrio named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running.

Calabrio ONE

A fully integrated customer engagement suite.

What can we help you with?

Call Recording

 Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.

Quality Management

Access and evaluate 100% of your customer interactions. Gain powerful performance insights.

Workforce Management

More than optimized staffing levels, modern tools improve predictability and performance.

Calabrio Analytics

Integrate multichannel customer input to gain unprecedented visibility and control.

Data Management

Visualize contact center metrics. Cross-reference data enterprise-wide. Deliver impactful insights.

Calculate your savings with intelligent workforce management automation

Discover your company’s money & time savings with Calabrio’s instant calculator

Workforce Engagement

customer experience

Customer Experience

Optimize every customer
experience with complete,
actionable data.

workforce engagement

Workforce Engagement

Leverage the insights we deliver
to empower and engage
contact center employees.

risk and compliance

Risk and Compliance

Confirm compliance, document
customer interactions and
protect your enterprise.

Modern Contact Centers Choose Calabrio

4.5 out of 5

Gartner Peer Insights

4.2 out of 5

G2

4.3 out of 5

Capterra

See how our customers transform their
agent & customer experience with Calabrio

Calabrio

The flexibility and mobility of calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”

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