Calabrio GovSuite | Calabrio

Meet Public Sector Demands, Easily

USE CALABRIO GOVSUITE TO QUICKLY SOLVE COMPLEX CITIZEN PROBLEMS—WHILE LOWERING COSTS, AND MINIMIZING SECURITY RISKS, AND SERVICE INTERRUPTIONS.

Calabrio ONE's workforce management system

Calabrio GovSuite is a FedRAMP® Moderate authorized, and StateRAMP
and TX-RAMP certified, Cloud contact center solution

Modern Technology for Optimized Government Service

Prepare your contact center for the future with secure software that can adapt to a hybrid workforce, consolidate meaningful data, and deliver better experiences. Invest in Calabrio GovSuite—a powerful solution that supports the citizen journey while boosting your bottom line. It offers:

  • A single source of truth about your contact center performance
  • Tools to help you train and retain employees, such as self-scheduling,
    automated coaching, and integrated workflows
  • Artificial Intelligence, machine learning, and data analytics to help you
    identify—and act on—current trends

Harness a Powerful Workforce Performance Suite

Simplify Compliance with Interaction Recording

Record every citizen’s interactions across your departments. Then transform the interactions you capture into a secure database of actionable information. Quickly search your data to prove adherence, understand key concerns, and mitigate risk.

snapshot of call recording with Calabrio ONE

Modernize Your Quality Management

Spend more time mentoring tomorrow’s leaders by automating the recording, evaluation, and reporting processes. Create timely feedback loops to ignite your agents. Then use advanced analytics to identify key areas of focus, unlocking the true voice of your citizen while refining agent skillsets.

Reduce Agent Attrition with Workforce Management

Manage and optimize your staffing with advanced forecasting, dynamic scheduling, and intelligent automation. Give your agents a reason to stay with self-scheduling flexibility—anytime, anywhere.

Calabrio ONE's workforce management system

Future-Proof Your Organization with Advanced Analytics

Use an AI-fueled solution to simply, accurately, and cost-effectively analyze all interactions—uncovering critical customer insights. Combine speech, desktop, and text analytics to pinpoint problems and deploy the right solutions. Then use your insights to quickly act on citizen and employee needs.

KEY BENEFITS OF CALABRIO GOVSUITE

GovSuite, offered through MIS Sciences GovPoint© Cloud Services, ensures you meet industry security requirements.

BEST-IN-CLASS

Reap the rewards of an intuitive software suite that connects all your contact center data in a single interface.

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