Meet Public Sector Demands, Easily
USE CALABRIO GOVSUITE TO QUICKLY SOLVE COMPLEX CITIZEN PROBLEMS—WHILE LOWERING COSTS, AND MINIMIZING SECURITY RISKS, AND SERVICE INTERRUPTIONS.
Modern Technology for Optimized Government Service
Prepare your contact center for the future with secure software that can adapt to a hybrid workforce, consolidate meaningful data, and deliver better experiences. Invest in Calabrio GovSuite—a powerful solution that supports the citizen journey while boosting your bottom line. It offers:
- A single source of truth about your contact center performance
- Tools to help you train and retain employees, such as self-scheduling,
automated coaching, and integrated workflows - Artificial Intelligence, machine learning, and data analytics to help you
identify—and act on—current trends
Harness a Powerful Workforce Performance Suite
Simplify Compliance with Interaction Recording
Record every citizen’s interactions across your departments. Then transform the interactions you capture into a secure database of actionable information. Quickly search your data to prove adherence, understand key concerns, and mitigate risk.
Modernize Your Quality Management
Spend more time mentoring tomorrow’s leaders by automating the recording, evaluation, and reporting processes. Create timely feedback loops to ignite your agents. Then use advanced analytics to identify key areas of focus, unlocking the true voice of your citizen while refining agent skillsets.
Reduce Agent Attrition with Workforce Management
Manage and optimize your staffing with advanced forecasting, dynamic scheduling, and intelligent automation. Give your agents a reason to stay with self-scheduling flexibility—anytime, anywhere.
Future-Proof Your Organization with Advanced Analytics
Use an AI-fueled solution to simply, accurately, and cost-effectively analyze all interactions—uncovering critical customer insights. Combine speech, desktop, and text analytics to pinpoint problems and deploy the right solutions. Then use your insights to quickly act on citizen and employee needs.
KEY BENEFITS OF CALABRIO GOVSUITE
FedRAMP® Moderate Authorized Cloud Contact Center Solution
GovSuite, offered through MIS Sciences GovPoint© Cloud Services, ensures you meet industry security requirements
BEST-IN-CLASS
Reap the rewards of an intuitive software suite that connects all your contact center data in a single interface.
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