Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense

Minneapolis, MN — Oct. 19, 2011 — Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Calabrio Call Recording and Calabrio Quality Management products now support Cisco MediaSense version 8.5.3, an open-standards, network-based recording platform that offers multimedia recording options for the enterprise. Calabrio’s products integrate with the Cisco MediaSense platform and increase the ease-of-use and reliability of archiving, retrieving and evaluating customer calls.

Cisco MediaSense will control the capture of call media while Calabrio’s intuitive Web 2.0 interface provides a flexible and dependable medium for playback, assessment and analytics. Paired with Calabrio applications, Cisco MediaSense customers will more effectively drive value with business functions important to the contact center and the broader enterprise, including compliance review, quality management, legal discovery, training, and analytics.

“We are excited to enhance the Cisco MediaSense value proposition of a simple, reliable and affordable media capture solution with Calabrio’s ability to deliver an easier and more powerful user experience for recording-related applications,” said Tom Goodmanson, president and CEO of Calabrio. “The powerful combination of Cisco MediaSense with Calabrio’s software provides a tremendous opportunity for our mutual customers to experience unmatched peace of mind and business value.”

Calabrio is also the OEM provider of Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express. Calabrio’s unique relationship with Cisco ensures that product upgrades and releases launch in tandem with Cisco releases, which provides the speed and flexibility for customers to keep their technology and capabilities current.

Calabrio Call Recording and Calabrio Quality Management applications are key components of the Calabrio ONE® suite of applications. Calabrio ONE is the first workforce optimization suite to draw on proven techniques of the social web to deliver workforce optimization tools that are intuitive, flexible, and simple to support. Recording and quality-related advantages include the ability to easily locate any call at any time for compliance, pinpoint the most relevant calls for quality analysis, easily configure and utilize quality evaluation forms to target operational improvements, and enhance compliance and quality programs with an uncomplicated analytics application.

Calabrio Call Recording and Calabrio Quality Management versions 8.7, which support Cisco MediaSense 8.5.3, are available to Cisco customers through Calabrio’s network of more than 35 Cisco-certified partners selling Calabrio applications for the Cisco Unified Contact Center Enterprise solution.

 

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. The Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com/.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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