Your customers use a wide range of touch-points to discover, explore, buy, and engage with products and services. However, understanding what your customers are doing now is hard enough, let alone trying to predict where they’re going.
If you’re looking for ideas of how to better predict your customers’ behavior, journey analytics is the answer.
During Cracking the Code of Customer Obsession Through Customer Journey Analytics, learn from guest speaker Tina Moffett, Senior Analyst at Forrester about:
Calabrio’s Director of Innovation Brad Snedeker will provide insights into the latest analytics technologies and easy ways you can get started with customer analytics.
Senior Analyst, Forrester
Director of Innovation