As contact centers around the globe rapidly shift to fully remote workforces, they are increasingly recognizing the need for new strategies to effectively manage their resources—and fast.

Whether you need to keep newly remote agents engaged, follow emerging customer trends or see the complete picture of every customer interaction across channels, Calabrio offers several options to quickly adapt to business changes and uplevel your newly remote contact center in a matter of days.

IMPLEMENT IN DAYS, NOT WEEKS

Our new bundles offer rapid deployment on top of Calabrio Call Recording. You can be fully operational within days—and enable a fully remote workforce without impacting high-quality customer experiences.

Now Available:

• Bundle #1: WFH Evaluations & Live Monitoring
  Give quality feedback to improve performance
• Bundle #2: WFH Desktop Analytics
  Track agent behavior, even when remote
• Bundle #3: WFH Speech Recognition
  Know what agents and customers are saying
• Bundle #4: WFH Omnichannel Capture and Evaluations
  Monitor interactions across all channels

Contact Calabrio now to learn which new WFH Upgrade Bundle is right for you, and quickly empower your contact center to deliver the agent and customer experience you’re looking for, even when remote.

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