Calabrio ONE Recognized as a Leader in Contact Center Workforce on G2

Calabrio ONE – Leader in Contact Center Workforce on G2

Find out how Calabrio users rank us on G2

Calabrio is proud to be in the top right quadrant on the #1 independent software review site.

We empower organizations to enrich human interactions. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

See how you can transform customer & agent experiences with Calabrio ONE

89%

Quality of Support

89%

Ease of Use

86%

Ease of Administration

87%

Ease of Doing Business With

Reviews from real users

"The tool allows us to schedule based on our complex needs in our multiskilled contact center. We can accommodate how we would like to schedule agents to give them time for personal growth and training while making sure we are meeting the needs of our customers."

Travis D
Sr. Workforce Planning Lead Enterprise

“The support staff by far is what makes Calabrio stand out from competitors. Training was great, and issues are addressed and resolved quickly. There was never an issue that required escalation, and our project manager always communicated updates proactively.”
“The support staff by far is what makes Calabrio stand out from competitors. Training was great, and issues are addressed and resolved quickly. There was never an issue that required escalation, and our project manager always communicated updates proactively.”

Ed S
Manager of Workforce Management

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecast based on historical drivers. I find it very easy to set up new users and build schedules. There is a lot of ability to customize access levels and integrate with call recordings.”
“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecast based on historical drivers. I find it very easy to set up new users and build schedules. There is a lot of ability to customize access levels and integrate with call recordings.”

Brian W
Workforce Management Planner

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