Press Releases

Calabrio and PCS Software Announce Preferred Distributor Partner Agreement for Brazilian Contact Center Market

Minneapolis, MN — March 30, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of high-tech solutions for contact centers and is a leading provider in the rapidly growing Brazilian market. Brazil is already […]

March 30, 2015

Innovation, Scale and Service Drive Calabrio’s Continued Momentum

Calabrio continues aggressive growth trajectory, increases software sales by more than 36 percent, launches nearly 30 product enhancements and completes several large-scale deployments in 2014 Minneapolis, MN – March 26, 2015 – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today celebrated consistent, strategic growth since Q1-2014. The company has experienced […]

March 26, 2015

Calabrio broadens Avaya Integration to include Avaya IP Office™ (PBX) and Avaya Contact Center Select platform for midsize businesses

Minneapolis, MN — Feb. 20, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD). “This latest integration is good news for the Avaya community and […]

February 20, 2015

Calabrio strengthens global presence in Asia Pacific (APAC) with new regional office in Singapore

Experienced WFO Executive Peter Farnsworth named Regional Director Minneapolis, MN — Jan. 23, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move […]

January 23, 2015

Calabrio named a “Hot Vendor” by Ventana Research

2015 Value Index for Workforce Optimization provides in-depth, research-based vendor and product evaluations of workforce optimization software   Minneapolis, MN — January 8, 2014 — Calabrio has been named a Hot Vendor based on providing “highest value” as part of a new quantified, research-based index from Ventana Research, which evaluates technology vendors and products for workforce optimization […]

January 8, 2015

Calabrio Receives 2015 CUSTOMER Magazine Product of the Year Award

Calabrio ONE Honored for Exceptional Innovation Minneapolis, MN — January 6, 2015 — Calabrio ONE has been named a 2015 CUSTOMER Product of the Year award winner by TMC, a global, integrated media company. The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine. “On behalf of […]

January 6, 2015

Calabrio Recognized as Sole Visionary in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization

Positioning based on completeness of vision and ability to execute Minneapolis, MN — November 26, 2014 — For the third year in a row, Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today was proud to be positioned as the only “Visionary” in the 2014 Gartner Magic Quadrant for Customer Engagement Center Workforce […]

November 25, 2014

Calabrio Receives Growing Software Company Award at the 2014 Tekne Awards

Calabrio Receives Growing Software Company Award at the 2014 Tekne Awards Fifteenth annual Tekne Awards recognized Minnesota’s technology innovators and innovations Minneapolis, MN — Nov. 14, 2014 — The Minnesota High Tech Association (MHTA) has named Calabrio as the recipient of the 2014 Tekne Award in the Software (Small and Growing Company) award category. Held November 13 [...]

November 14, 2014

New Calabrio ONE Suite Release Provides Significant Enhancements for Agent Engagement

Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has released the latest version of its industry-leading Calabrio ONE product suite. Important new features have been added to the Quality Management, Workforce Management and Analytics modules. “Customers’ needs continue to drive our innovation,” said Calabrio President and Chief […]

Calabrio Users Gather in Minneapolis this Week for Annual Summit – Accelerate 2014

Agenda spans innovation, education, business acceleration strategies and the need for change in the Workforce Optimization industry  Minneapolis, MN –  Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, hosts their Annual User Group Summit this week in Minneapolis, Minn., where Calabrio is headquartered. Following a massive growth year in 2013, in which […]

September 15, 2014

Calabrio Accelerates In Avaya Marketplace, Announces Joint Partnership With AdvanTel Networks

Modern, easy-to-use WFO and analytics to be integrated by premier technology solutions provider Minneapolis, MN – August 3, 2014 – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a joint partnership with AdvanTel Networks, a premier technology solutions provider, marking further expansion within the Avaya partner network. Based in San Jose, […]

September 3, 2014

Calabrio Celebrates Strategic Business Growth

Contact center workforce optimization and analytics provider grows first quarter software sales by more than 84 percent year over year; Company grows employment nearly 40 percent, releases three new products and surpasses 4,000 clients served in past year Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today celebrated [...]

August 2, 2014

Calabrio Named a 2014 Top Workplace

Leading software company is distinguished among Minnesota businesses for strong dedication to employee well-being and success Minneapolis, MN – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced it has been named one of the Top 100 Workplaces in Minnesota by the Star Tribune. The accolade highlights Calabrio’s dedication […]

June 16, 2014

Calabrio Expands ACD Integrations with Avaya Aura Contact Center

Calabrio ONE® Workforce Optimization Suite and Communications Server 1000 platform now directly integrated, benefitting Avaya customers worldwide Minneapolis, MN — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya […]

May 28, 2014

Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch

Amid industry consolidation and uncertainty, Calabrio Freedom offers companies a clear pathway to upgrade to next-generation WFO and Analytics software for greater long-term value Minneapolis, MN — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today renewed its Calabrio Freedom program, an incentive program that makes it easy and affordable for organizations [...]

May 22, 2014

Calabrio Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award

Calabrio announced today that TMC, a global, integrated media company, has named Calabrio Desktop Analytics as a CUSTOMER 2014 Product of the Year Award winner. The addition of Desktop Analytics to the powerful Calabrio ONE arsenal provides contact centers with clear insight into what applications agents are using and what business processes they are following while on the call. Without […]

January 23, 2014

Calabrio Positioned as Visionary in Gartner’s Magic Quadrant for Workforce Optimization

Marks Calabrio’s second consecutive placement as the only vendor in the Visionary category  Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, has once again been positioned as the only Visionary vendor in the 2013 Magic Quadrant for Contact Center Workforce Optimization, which evaluates vendors based on their completeness of [...]

December 5, 2013

Calabrio Selects AudioCodes SmartWORKS PLUS to Enable Contact Center and Enterprise Recording on More Platforms

Integration of SmartWORKS PLUS expands addressable market and simplifies PBX integrations for Calabrio ONE  Somerset, NJ – AudioCodes, a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced that SmartWORKS PLUS, a web-based Call Recording developer kit, was selected by Calabrio Inc. to expand the call recording capabilities in Calabrio […]

December 3, 2013

Calabrio Customers Awarded for Achieving Exceptional Customer Service

Polaris, Green Mountain Coffee Roasters and AAA of Western and Central New York receive CRMXcellence Challenge Awards for improving contact center performance Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its customers are among the elite customer service organizations honored with a CRMXcellence Challenge Award. Polaris, Green Mountain [...]

November 26, 2013

Calabrio ONE Wins Stevie Award for Simplifying Analytics and Customer Relationship Management

2013 American Business Awards honors Calabrio ONE Speech Analytics with Silver Stevie Award for ‘New Product or Service of the Year’ Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE® Speech Analytics solution has been named the Silver Stevie® Award winner by the 2013 […]

October 29, 2013