Customer Experience Workshop | Calabrio

Customer Experience Workshop

Discover how to find the true voice of YOUR customers through the contact center.

Join Calabrio experts in a free, personalized data deep-dive to uncover key business findings and see what Calabrio’s Analytics Solution can do with your real-world data*.

Only 1 in 4 companies are using customer feedback to solve critical problems and the average organization is analyzing only 2% of all customer interactions. Reserve your spot for a one-to-one workshop to learn how you can:

  • Identify positive and negative customer sentiment.
  • Analyze and track trends and how they impact customer experience.
  • Create an action plan and prioritize initiatives, while impacting CX and reducing costs
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This free workshop will demonstrate the power that analytics can bring to critical issues in the realm of:

  • Customer Effort (CE) – Holds, repeats, transfers, dropped calls and service barriers
  • Customer Experience (CX) – Positive and negative sentiment, customer confusion and misinformation

 

* Data must come from existing Calabrio Quality Management or Call Recording database. No more than 20GB of total data for 5,000 WAV calls.

PARDOT FORM HOLD

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