Customer Experience Workshop | Calabrio

Customer Experience Workshop

Discover how to find the true voice of YOUR customers through the contact center.

Join Calabrio experts in a free, personalized data deep-dive to uncover key business findings and see what Calabrio’s Analytics Solution can do with your real-world data*.

Only 1 in 4 companies are using customer feedback to solve critical problems and the average organization is analyzing only 2% of all customer interactions. Reserve your spot for a one-to-one workshop to learn how you can:

  • Identify positive and negative customer sentiment.
  • Analyze and track trends and how they impact customer experience.
  • Create an action plan and prioritize initiatives, while impacting CX and reducing costs

This free workshop will demonstrate the power that analytics can bring to critical issues in the realm of:

  • Customer Effort (CE) – Holds, repeats, transfers, dropped calls and service barriers
  • Customer Experience (CX) – Positive and negative sentiment, customer confusion and misinformation


* Data must come from existing Calabrio Quality Management or Call Recording database. No more than 20GB of total data for 5,000 WAV calls.


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