Calabrio ONE

Leading Global Contact Center Call Recording Solution

The all-in-one call center voice and interaction recording system

Record 100% of customer interactions—securely, automatically, without fail
Anticipate issues and minimize downtime with intelligent system monitoring
Gain unrivaled insight on calls with sophisticated search tools

Trusted by global brands

Product Demos

See How Call Recording Captures & Uncovers Insights

Tour the purpose-built call recording features that translate interactions into insights.

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Watch all our demo videos and clickable interactive product demos.

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Call Recording Tailor-Made for the Modern Contact Center

Capture voice-of-customer insights across digital and traditional channels—and turn your contact center into a growth center.

Capture every customer interaction in real time

Never let valuable customer interaction data slip through the cracks. Integrated omnichannel capture and recording is the foundation for seamless omnichannel experiences. Capture the full picture of your customer sentiment and brand interactions.

Store all interactions securely

Robust cloud security and end-to-end encryption protects customer data in compliance with HIPAA, ISO27001, GDPR, PCI (AOC), and other regulatory standards. Plus, built-in features like automatic pause-and-resume ensure private information is never recorded.

Eliminate technical issues and minimize downtime

Get a holistic view of interactions your brand can trust—and technology you can depend on. Get intelligent system monitoring to oversee call center infrastructure, with automatic, instant alerts to anticipate issues and minimize downtime.

Call Recording Features

Capture Every Insight That Can Transform Your Contact Center

A single integrated platform ensures 100% capture of every interaction across traditional and digital channels, including screen recording.

Built-in capabilities like auto pause-and-resume ensure privacy and security to meet compliance requirements.
Powerful metadata tagging automatically adds deeper context and searchability to interaction data.
Automated organization sorts and stores interactions based on intelligent business rules.

Harness the power of machine learning and AI-driven analytics to make search simple—and to seamlessly integrate with advanced reporting and analytics tools.

One unified interface makes evaluations easy, with access to embedded analytics, screen recording, transcription, metadata, and evaluation forms.
Easy CRM integration allows hyperlinking to connect customer interactions with CRM records.
Tag interactions for recall and easily share or export interactions for coaching and training.

Whether it’s HIPAA, PCI, GDPR, or CCPA—you’re covered with our compliance call recording solution. You’ll be able to prove adherence, defend against legal risks, and protect your brand.

All data and files are encrypted using the Advanced Encryption Standard (AES-256)—before they are transmitted and stored.
Granular access controls make it easy to define and limit access privileges by user, role, or group.
Data easily flows through short-term to long-term storage.
Built-in features like automatic pause-and-resume ensure private information is never recorded.

Our suite-wide AI-fueled business intelligence tool makes it easy to build and automate custom reports and dashboards that pull together omnichannel interaction recording data and transform it into key insights aligned to your business goals.

Omnichannel Capture

A single integrated platform ensures 100% capture of every interaction across traditional and digital channels, including screen recording.

Built-in capabilities like auto pause-and-resume ensure privacy and security to meet compliance requirements.
Powerful metadata tagging automatically adds deeper context and searchability to interaction data.
Automated organization sorts and stores interactions based on intelligent business rules.

Efficient, AI-Powered Search

Harness the power of machine learning and AI-driven analytics to make search simple—and to seamlessly integrate with advanced reporting and analytics tools.

One unified interface makes evaluations easy, with access to embedded analytics, screen recording, transcription, metadata, and evaluation forms.
Easy CRM integration allows hyperlinking to connect customer interactions with CRM records.
Tag interactions for recall and easily share or export interactions for coaching and training.

Secure and Compliant Storage

Whether it’s HIPAA, PCI, GDPR, or CCPA—you’re covered with our compliance call recording solution. You’ll be able to prove adherence, defend against legal risks, and protect your brand.

All data and files are encrypted using the Advanced Encryption Standard (AES-256)—before they are transmitted and stored.
Granular access controls make it easy to define and limit access privileges by user, role, or group.
Data easily flows through short-term to long-term storage.
Built-in features like automatic pause-and-resume ensure private information is never recorded.

Robust Reporting

How We Help Brands

Leading-Edge Tools Built—and Trusted—to Enrich and Understand Human Interactions

Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

4.5 (264 Reviews)

4.5 (311 Reviews)

4.5 (194 Reviews)

4.4 (42 Reviews)

Customer Reviews

Recognized, Reliable Leaders in Contact Center Workforce Optimization

See why customers choose Calabrio to get the most out of their contact centers.

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”

Adil G

Enterprise System Specialist

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner