Calabrio ONE – The Leading Global Contact Center Call Recording Solution
The all-in-one call center voice recording system
- Record 100% of customer interactions – automatically, without fail
- Anticipate issues and minimize downtime with intelligent system monitoring
- Gain unrivaled insight on calls with sophisticated search tools
Schedule a demo with our team!
Leading brands trust Calabrio
Experience the World’s Best Call Recording for Yourself
Make Quick and Accurate Business Decisions With These Powerful Features
With Calabrio Call Recording You Will
Turn challenges into competitive advantages and deliver powerful value to your customers.
Transform Your Contact Center with these Features
- Omnichannel Call Capture
- Media Player
- Performance Coaching
- Gamification
- Automated Reporting
- Predictions & Visualizations
A single integrated platform ensures 100% capture of every interaction across traditional and digital channels, including desktop recording. Every call, email, chat, text, and tweet are ready to be transformed into highly usable customer-centric data, stored securely in the cloud.
All your evaluation tools and contact insights in one place—no extra windows or clicking. Access audio and screen recordings, contact information, predictive analytics, and evaluation forms in a simple-to-absorb, unified desktop view, built for modern user habits.
Using AI, identify agent’s specific skill gaps and give them the right training at the right time, tailored to their performance needs. Track the effectiveness of your coaches and ensure agents receive the right coaching. Gain access to consistent performance insights and metrics across teams.
Built-in gamification tools make it easy to create healthy competition among peers. Engage agents, build team camaraderie, and motivate agents to get better and be their best.
Our suite-wide AI-fueled business intelligence tool makes it easy to build and automate custom reports that pull together quality management data to view alongside workforce management and analytics data, so you see the big picture.
Visualize insights, anticipate needs, and focus on the right conversations through seamless integration with Calabrio Analytics. Get a Net Promoter Score and predictive quality score for 100% of interactions. Purpose-built machine learning models that leverage historical survey data for accurate, predictive scoring.
A single integrated platform ensures 100% capture of every interaction across traditional and digital channels, including desktop recording. Every call, email, chat, text, and tweet are ready to be transformed into highly usable customer-centric data, stored securely in the cloud.
All your evaluation tools and contact insights in one place—no extra windows or clicking. Access audio and screen recordings, contact information, predictive analytics, and evaluation forms in a simple-to-absorb, unified desktop view, built for modern user habits.
Using AI, identify agent’s specific skill gaps and give them the right training at the right time, tailored to their performance needs. Track the effectiveness of your coaches and ensure agents receive the right coaching. Gain access to consistent performance insights and metrics across teams.
Built-in gamification tools make it easy to create healthy competition among peers. Engage agents, build team camaraderie, and motivate agents to get better and be their best.
Our suite-wide AI-fueled business intelligence tool makes it easy to build and automate custom reports that pull together quality management data to view alongside workforce management and analytics data, so you see the big picture.
Visualize insights, anticipate needs, and focus on the right conversations through seamless integration with Calabrio Analytics. Get a Net Promoter Score and predictive quality score for 100% of interactions. Purpose-built machine learning models that leverage historical survey data for accurate, predictive scoring.
Rocket Experiences with a Truly Holistic View Of Your Contact Center
See Why Customers Choose Calabrio
Loved by many organizations to quickly turn insights into revenue-boosting action.
Ready to see Calabrio Call Recording for yourself?