Bring New Life to Your Contact Center!

Empower Your Workforce with Confidence, Automate & Optimize with Ease, and Elevate Experiences!

Elevate Experiences with a dependable holistic view of your Contact Center. Transform how your contact center operates, with Calabrio’s easy-to-use workforce engagement management suite you’ll:

Elevate your Agent Engagement without compromising service expectations.
Simplify reporting and enhance user satisfaction, while demonstrating impact across your company.
Gain dependable & reliable access to high-quality service supported by industry experts!

Calabrio VS Alvaria – Why Calabrio Does it Better

	Calabrio ONE	Alvaria Workforce
star rating	245 reviews	260 reviews

Ratings
Ease of Setup	81% Responses 86	68% Responses 130
Quality of Support	89% Responses 141	78% Responses 204
Ease of Admin	84% Responses 78	73% Responses 132
Ease of Use	88% Responses 154	78% Responses 220
Has the product been a good partner in doing business?	86% Responses 80	83% Responses 128
Forecasting	89% Responses 75	77% Responses 22
Skills Management	88% Responses 75	76% Responses 20
Performance Analysis	89% Responses 72	78% Responses 21
Dashboards	85% Responses 75	76% Responses 20
Automation	87% Responses 72	78% Responses 22
Likelihood to Recommend	87% Responses 191	83% Responses 250
Product Direction (% positive)	89% Responses 148	86% Responses 214
Intraday Management	89% Responses 72	86% Responses 23
Agent Availability	91% Responses 74	89% Responses 22
Shift Scheduling	92% Responses 75	90% Responses 23

Avg. ROI (months)	6 months or less 15% 6 months or less Reviews : 4 7-12 months 19% 7-12 months Reviews : 5 13-24 months 27% 13-24 months Reviews : 7 24-36 months 19% 24-36 months Reviews : 5 37-48 months 4% 37-48 months Reviews : 1 48+ months 4% 48+ months Reviews : 1 Never Got Full Payback 12% Never Got Full Payback Reviews : 3 N/A 0% Average 23 Months	6 months or less 4% 6 months or less Reviews : 2 7-12 months 19% 7-12 months Reviews : 10 13-24 months 21% 13-24 months Reviews : 11 24-36 months 19% 24-36 months Reviews : 10 37-48 months 8% 37-48 months Reviews : 4 48+ months 6% 48+ months Reviews : 3 Never Got Full Payback 25% Never Got Full Payback Reviews : 13 N/A 0% Average 31 Months
Avg. Go Live Time (months)	< 1 day 5% < 1 day Reviews : 3 < 1 month 8% < 1 month Reviews : 5 1-3 months 49% 1-3 months Reviews : 30 3-6 months 18% 3-6 months Reviews : 11 6-12 months 8% 6-12 months Reviews : 5 > 12 months 7% > 12 months Reviews : 4 Never 5% Never Reviews : 3 N/A 0% Average 4 Months	< 1 day 5% < 1 day Reviews : 4 < 1 month 16% < 1 month Reviews : 13 1-3 months 20% 1-3 months Reviews : 16 3-6 months 23% 3-6 months Reviews : 19 6-12 months 21% 6-12 months Reviews : 17 > 12 months 10% > 12 months Reviews : 8 Never 6% Never Reviews : 5 N/A 0% Average 6 Months

regional-leader-americas-mm-1005261-669a3b2f18af3

“The fast results we achieved really opened everybody’s eyes. We gave people WFM insights they’ve never been able to see before.”

— Caryn Yurkstas, Sr. Workforce Analyst, Paychex
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Read Their Story

“In any contact center, you have to think about people and how they move in and out of jobs more frequently. With the cloud, it’s much easier to adjust the number of licenses at any given time.”

— Ashley Fendall, Workforce Administrator, Delta Air Lines

Read Their Story