Top 5 Ways WFM Can Save You Money Right Now
Agents account for 61 percent of the average contact center’s full operating budget and are key customer satisfaction drivers. It stands to reason that how you forecast, schedule and manage them can make or break your contact center budget. Download this listicle from Calabrio to learn how implementing WFM technology can save you money right now in your contact center.
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The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.