Genesys + Calabrio
Harness the power of your people with Genesys and Calabrio. Empower your agents to deliver proactive, predictive, and hyper-personalized experiences to deepen your customer connections. Focus on the human side of your contact center to improve agent engagement and productivity.
Deliver Amazing Customer Experiences
Whatever your contact center size or complexity, Calabrio provides unparalleled functionality, interoperability, and scalability. Our solutions integrate seamlessly with Genesys and your existing technology solutions to deliver exceptional performance, efficiency, and customer experiences.
Genesys Cloud CX platform is an all-in-one, composable CCaaS and employee experience solution. Calabrio ONE is the industry’s leading customer experience intelligence suite, giving you a comprehensive toolset to unlock the tremendous value buried within your customer interaction data. Our seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools.
Switching to Calabrio ONE generated an ROI of 546%.
The Power of Genesys Cloud CX and Calabrio ONE
Improving Omnichannel Customer Experiences
Give your agents personalized insights to create deep human connections. You’ll create lasting brand loyalty by visualizing the voice of your customer with predictive and assistive experiences across all channels.
Empower agents to take control of their work/life balance with workforce management that allows them to administrate their schedules. And by automating simple admin tasks, you’ll give managers more time to focus on coaching and agent engagement.
Create Meaningful Connections
Enter the era of CX design by transforming your contact center into the gateway of your brand. The more agents relate to your brand, the better they will guard it. Deliver consistent, positive customer experiences and improve your bottom line.
Why Calabrio ONE
All the tools you need, from the market leaders in cloud contact center solutions, to enable next-level customer experiences and agent engagement.
Calabrio provides comprehensive, enterprise-grade WEM that meets the complex needs of contact centers across all industries, globally. With AI, automation, and analytics embedded across the suite, agents are truly empowered to deliver exceptional experiences.
FLEX AND SCALE
A highly flexible and modular suite means that you can quickly expand your system as needed. Add storage, new integrations, and capabilities – all while easily meeting the needs of a highly mobile and global workforce.
Our approach to risk and compliance is based on deep industry knowledge. Whether it’s PCI, HIPAA, Sarbanes-Oxley, Frank-Dodd, or MiFID, we understand the complexities of both your industry and your customer interactions.
State of the Contact Center