Leading Workforce Performance Suite for Genesys Cloud
Delivering amazing customer experiences just got easier with Calabrio ONE for Genesys Cloud
Best Cloud Contact Centre Meets Best Cloud Workforce Engagement Management
Selecting the best solution isn’t a one-size fits all approach. Every contact center is unique.
This is why Calabrio ONE is the workforce engagement solution of choice for Genesys Cloud customers across the world.
Whatever your contact center size or complexity, Calabrio provides unparalleled functionality, interoperability, and scalability. Our solutions integrate seamlessly with Genesys and your existing technology solutions to deliver exceptional performance, efficiency, and experiences.
Welcome to the first, true-cloud Workforce Performance suite for Genesys.
Calabrio ONE Workforce Performance Suite
Add enterprise grade Workforce Management, Quality Management, omnichannel Analytics, or any combination to your Genesys Contact Centre. Invest in your agents for exceptional outcomes.
Workforce Management
From accurate, long-term forecasting and scheduling, to closing efficiency gaps and maximizing performance, Calabrio WFM ensures you have the right resources at the right time across all channels.
Quality Management
Measure and monitor agent performance, assess the quality and depth of your customer interactions, and provide targeted coaching to drive compliance and improvements for every agent.
Analytics
Gain actionable insights from every customer interaction with sophisticated AI and ML-powered speech, desktop, and text analytics. Pinpoint areas for improvement, uncover customer sentiment and drive better brand experiences.
WHY CALABRIO FOR GENESYS CLOUD?
All the tools you need, from the market leaders in cloud contact center solutions, to enable next-level customer experiences, agent engagement, and brand sentiment.
FEATURE RICH
Calabrio provides comprehensive, enterprise grade WEM that meets the complex needs of contact centers across all industries, globally. With AI, automation and analytics embedded across the suite, agents are truly empowered to deliver exceptional experiences.
FLEX AND SCALE
A highly flexible and modular suite means you can quickly expand your system as needed. Add storage, new integrations, and capabilities – all while easily meeting the needs of a highly mobile and global workforce.
EXPERTISE
We are trusted global leaders in workforce engagement, it’s all we do and what we love. So, you benefit from the highest level of industry knowledge, intuitive software, and a robust solution optimized for your specific needs.
TRUE CLOUD
Genesys Cloud and Calabrio ONE are true-cloud solutions hosted on AWS that leverage a native cloud-to-cloud integration for the security, reliability, and scalability you expect for your contact center.
INTEROPERABILITY
Adapt Calabrio to your unique needs by integrating existing systems, on premise or in the cloud. With open APIs and hundreds of prebuilt integrations, customization is straightforward, seamless, and low effort.
BEST OF BOTH
A Calabrio – Genesys contact center delivers the ultimate combination of capability, reliability, and flexibility. The power of two industry-leading solutions together drives workforce agility, efficiency and brilliant experiences for customers and agents.
Trusted by Contact Centers Worldwide
Leaders Belong Together
Gartner® Magic Quadrant™ for CCaaS and WEM
Gartner’s five-time visionary for Workforce Engagement Management (WEM) integrated with the eight-time leader in Contact Center as a Service (CCaaS) makes a powerful combination. For fast scalability, rapid innovation and exceptional performance – the choice is Genesys + Calabrio.
