Calabrio Unveils Program to Help Contact Centers Trade Up to More Valuable, Flexible Next-Generation WFO & Analytics | Calabrio

The Calabrio Freedom Program Makes it Simple and Affordable for Customer-Centric Organizations to Move Their Business Forward

Minneapolis, MN — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the launch of Calabrio Freedom – a rescue program that enables businesses to move off of outdated contact center software from other vendors faster by receiving credit toward the purchase of Calabrio ONE® Workforce Optimization software suite. Calabrio Freedom empowers businesses to move forward with next-generation technology, receive greater long-term value, drive customer service activities forward and increase momentum.

“Businesses using older contact center solutions tend to become so overwhelmed with complex technology and unaffordable upgrade costs that they are unable to move their customer service organizations forward,” said Matt Matsui, vice president of marketing and product management for Calabrio. “Calabrio Freedom gives them the opportunity to move forward faster. The program enables businesses to take advantage of the latest technology and business-transforming capabilities like analytics right away, with the added peace-of-mind that Calabrio will provide them with strong support and lower overall TCO.”

The Calabrio ONE suite features robust and intuitive software that redefines workforce optimization and analytics by unifying applications, simplifying the user experience and driving more value into the customer service organization. Calabrio provides straight-forward product bundles and pricing, more standard features, comprehensive implementation services and flexible training options. Additionally, Calabrio offers the ability to lock-in maintenance costs for three years, protecting TCO.

Calabrio will launch the program this week at the International Avaya Users Group (IAUG) CONVERGE Solutions Expo, June 3-7, 2013, in Orlando, Fla. Booth #328. IAUG CONVERGE is a collaborative, educational event that brings together Avaya users. Calabrio will be on-site showcasing the latest innovations and features within its Calabrio ONE suite.

The Calabrio ONE suite includes call recording, quality management, workforce management, speech analytics and unified performance dashboards at no additional cost. Additional information about all Calabrio products can be found at

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at

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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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