Drive customer satisfaction and enable your agents to meet evolving needs and expectations.
Uncover Agent Potential, Empower Your Team With The Tools For Success
Learn More About The Importance of a Performance Coaching Solution
Webinar
Performance management and coaching for a hybrid, human-driven workforce
Watch this free webinar with Calabrio Vice President of Product Marketing Magnus Geverts and learn how you can develop meaningful KPIs that align closely with business objectives, make the most of intuitive and personalized dashboard, and use embedded analytics to power predictive evaluations.
The future of work: how work is distributed now
According to Gartner, “Distributed work implies significant degrees of flexibility in how work is organized — who is involved in what work activities; and when, where and how it is getting done. Executive leaders need to put guardrails, practices, tools and data in place to optimize distributed work patterns.”
to read more about more future of work trends through 2030, download this free Gartner report.
The Performance Coaching module empowers you to guide performance, identify behaviors for improvement and customize coaching guidance for your agents.
Your customers benefit from enhanced agent engagement and consistent performance across teams. Your agents get personalized coaching to help identify skill gaps and better adapt to customer expectations. And you position your organization more competitively as contact centers become more complex and adaptive.
Analyst Quote:
“By 2023, one-third of organizations will evolve from performance management processes based on analytics and planning to ones that maximize outcomes using goals and objectives.”
Mark Smith
CEO,Ventana Research