Speech Analytics Best Practices & Pitfalls to Avoid
Are you looking to understand the voice of your customer? We know the answer, yes. But how do you do it with the sheer amount of speech data you are collecting? Traditionally, organizations can only access and analyze 1% of all contact center interactions. You can analyze more. Cue analytics.
Join us as Donna Fluss, President of DMG Consulting, a provider of contact center and analytics market research and consulting, and Mark Egge, Speech Analytics expert at Calabrio, share insights into best practices for implementing and getting the most out of Speech Analytics.
In this webinar, we will discuss:
- How to start using Speech Analytics
- Top use cases for Speech Analytics, Text Analytics and Desktop Analytics
- How to apply findings from Analytics to your larger organization
President of DMG Consulting LLC
Director of Innovation