Cazoo’s Route to Increased Agent Productivity & Happiness with Calabrio WFM | Calabrio

Please enjoy our webinar, “Cazoo’s Route to Increased Agent Productivity & Happiness with Calabrio WFM”

About the Webinar

Jo Gilbert-Button, Resource PLanning Specialist, Cazoo

Jo joined Cazoo’s Customer Experience team as Resource Planning Specialist in November 2020 and brings with her 20 years of experience in customer service, including: operations and project management. In the last eight years Jo has been focused on the resource planning management of diverse multi-channel contact centres, ensuring that internal & external partner KPI’s and SLA’s are adhered to. She strives to tackle new challenges and is driven to better understand WFM capabilities and best practices to deliver great customer service and team engagement.

Sharon Graham, Customer Success Manager, Calabrio

Sharon Graham joined Calabrio’s Customer Success Team in February 2021. As an experienced Resource Planning Manager, she brings with her 20+ years of planning experience within the contact centre and operations arena. She is a great communicator with a strong drive to understand customer needs and proactively gather information to ensure they see a return on investment with the Calabrio products. She strives to build both internal and external relationships, to better drive customer satisfaction.


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WFM Product Demo

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DMG 2020-2021 Workforce Optimization
Product and Market Report

The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.

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