Download: CONTACT CENTER ANALYTICS - Calabrio

Contact Center Analytics

Learn how Calabrio Analytics enables contact centers to analyze phone, email and text interactions and monitor agent activity.

Can your WFO provider also give you the insights you need to improve employee engagement?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

Dig into more great content.

Call Center Analytics 101-Everything You Always Wanted to Know

Download the Call Center Analytics 101 Blog post as a PDF.

Top 5 Ways WFM Can Save You Money Right Now

Agents account for 61 percent of the average contact center’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact center.

Creating Actionable Insight from MultiChannel Customer Feedback

In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.

Clothing Retailer Manages Escalations with Calabrio Analytics

Retailer develops contact center agent training with the help of Calabrio Analytics.

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