Contact Center Analytics

Learn how Calabrio Analytics enables contact centers to analyze phone, email and text interactions and monitor agent activity.

Can your WFO provider also give you the insights you need to improve employee engagement?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

Snapshot of Calabrio's WFO solution


State of the Contact Center 2021: Cloud is here. What’s next?

The modern multi-channel contact center has entered a Cloud-Smart Era.

Product Demo

Calabrio Analytics

Calabrio Analytics enables you to capture 100 percent of your customer conversations (regardless of channel), and know what has actually been said and how agents are performing.

White Paper

The Top 10 Use Cases for
Contact Center Analytics

Proven Strategies to Drive Business Value. Learn a deeper understanding of the three distinct types of modern contact center analytics tools .

Webinar On-demand

AI Based Speech Analytics
for Actionable Insights

Watch the webinar on-demand to learn: How a real customer saved millions of dollars and improved CSAT using AI behavioral analytics.

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