Contact Center Analytics
Learn how Calabrio Analytics enables contact centers to analyze phone, email and text interactions and monitor agent activity.
Can your WFO provider also give you the insights you need to improve employee engagement?
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
Product Demo
Calabrio Analytics enables you to capture 100 percent of your customer conversations (regardless of channel), and know what has actually been said and how agents are performing.
White Paper
Proven Strategies to Drive Business Value. Learn a deeper understanding of the three distinct types of modern contact center analytics tools .
Webinar On-demand
Watch the webinar on-demand to learn: How a real customer saved millions of dollars and improved CSAT using AI behavioral analytics.
