Workforce Optimization & Engagement Reference Call Guide | Calabrio

Checklist of Questions to Ask Customers for the Best Vendor Evaluation

Your Guide to a Successful Reference Call

Evaluating a new workforce optimization (WFO) or workforce engagement management (WEM) platform is no small undertaking. You need to evaluate the proven, real-world impacts that a WFO/WEM solution can deliver—and evaluate the vendor partner behind that technology. Before you commit to a full proof-of-concept, one of the best ways to gain this real-world insight is to speak directly with a peer organization currently using a given WFO/WEM solution—also called a reference call.

This guide gives you the must-ask questions to get a well-rounded picture of what you can expect from a WFO/WEM solution and vendor partner. The quick-start checklist will give you instant questions for:

  • Relationship & background
  • Implementation and onboarding
  • Use cases and integrations
  • Results and measurement

Why spend time thinking up the best questions to cover all your bases, when this guide has you covered already? Download it now.

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