Agent Wellbeing: Tips for Recovery
Today’s customer agents are beyond busy with increasing complexity and volume of interactions. 96% of agents feel stressed once a week, along with 33% multiple times a week. That’s 25% higher than in 2017. What can you do to combat their stress at work? Here are 3 tips to improve agent workforce wellbeing.
Interested in learning practical strategies & resources to turn workforce wellbeing into your competitive advantage?