Video – Six Sigma Enables Delta Dental to Improve Their First Call Resolution | Calabrio

Six Sigma Enables Delta Dental to Improve Their First Call Resolution

Delta Dental sought out to improve their first call resolution (FCR) – but first they built a thoughtful methodology based on Six Sigma practices. Join this session to understand how Analytics Competition Finalist, Delta Dental, leveraged Calabrio Analytics and saw an almost immediate improvement to FCR.

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