Watch: 4 Contact Center Predictions for 2019 | Calabrio

4 Contact Center Predictions for 2019


Brad Snedeker, Director of Innovation, Calabrio

With over 15 years in the industry, Brad has extensive knowledge of the contact center space. As Calabrio’s Director of Innovation, he ensures that customers have access to the best training available for Calabrio products. He works directly with users to develop new and innovative techniques to implement Workforce Optimization best practices. Workforce Management has been Brad’s primary focus for over 7 years.


State of the Contact Center 2021: Cloud is here. What’s next?

The modern multi-channel contact center has entered a Cloud-Smart Era.

Product Demo

The New
Calabrio ONE

A new era requires a new approach to the contact center.

Webinar On-demand

Building a Cloud-First Approach to
the Modern Contact Centre Experience

From elevating customer experience to enhancing employee engagement through analytics, watch the webinar on-demand and watch as we demystify cloud technology


A Complete Guide to Managing
a Remote Workforce

The world of remote work has taken on a new meaning. Meet the new challenges that contact centers face in maintaining excellent customer service.

Start typing and press Enter to search

Send this to a friend