Workforce Management ROI & Savings Calculator

See how much you can save with automated, next-gen contact center workforce management software.

The Calabrio Workforce Management ROI and Savings Calculator can show how much your company can save economically each month, plus time savings through schedule optimization and improved adherence, lower attrition rates, and more efficient reporting and administration.

These savings come from choosing a contact center WFM solution that offers you more than ever with:

Powerful predictive forecasting and precision multi-skill scheduling
Automated ahead-of-time and intraday planning
Flexible, convenient self-scheduling tools that balance the needs of remote and on-site employees with business demands
Quicker, pinpointed business intelligence and intuitive reporting

How much could you save with Calabrio WFM?

Why is Workforce Management Software Important in the Contact Center?

Workforce management (WFM) software is a key asset for any modern contact center. Leading solutions like Calabrio WFM go beyond basic scheduling capabilities to accurately forecast demand, optimize agent schedules, and track adherence to those schedules in real-time. This ensures the right number of agents with the right skills are available to handle fast-changing contact volumes, driving shorter wait times, reduced abandon rates, and ultimately, improved customer satisfaction.

Of course, the importance of WFM software extends beyond just enhancing efficiency. By empowering agents with self-service scheduling options like shift-swapping and time-off requests, WFM software can increase employee engagement and reduce administrative burden on managers. Meanwhile, the right reporting capabilities can provide valuable insights into operational performance, helping decision-makers identify areas for improvement and implement data-backed strategies to optimize costs and achieve business goals.

WFM software should offer everything you need to empower agents and elevate your brand.

Predictive Forecasting

Accurately forecast fluctuating customer demand with sophisticated machine learning that easily understands seasonality and anticipates acute peaks and valleys.

Omnichannel Scheduling

Save time on workforce planning and scheduling—and set schedules more accurately—with multichannel, multiskill optimization tools that help get the job done in minutes, not hours.

Intraday Schedule Adjustments

Intraday contact center scheduling tools allow you to intuitively and instantly react to volume surges or ebbs in demand over the course of the day, while automated agent notifications help quickly adjust staffing levels and avoid inefficiencies.

Agent Self-Scheduling

Gives agents the freedom and flexibility to manage their schedules—anytime, anywhere—with a convenient mobile app. Agents can build and adjust their own schedules, and even trade shifts, while rules-based automation ensures you still always meet staffing requirements.

Powerful Contact Center BI Tools

Take self-service reporting to a new level. WFM users can access up-to-date data that was previously difficult to obtain and combine. Quickly build and automate custom reports, easily analyze different data sets, create ad-hoc reports, and more.

Real-Time Adherence (RTA)

Monitor employee status with customizable overviews in real time. Visible alongside schedules and employee state data, RTA info makes tracking adherence and adjusting schedules effortless.