The modern multi-channel contact centre has entered a Cloud-Smart Era that moves from a reactive approach — solving urgent business problems with cloud-based solutions — to more proactive [...]
With more and more advisors working from home, it’s vital that contact centre managers adapt their coaching processes to support new flexible working models. Read the Whitepaper to learn more.
Heightened customer expectations, greater compliance requirements and the transition of simpler tasks to automation have all combined to make the contact centre advisor’s role increasingly complex.
Workforce Management solutions have become much more complex with the reality of the work that is being presented to agents. Download this new report to learn more.
