Distributed work implies significant degrees of flexibility in how work is organized — who is involved in what work activities; and when, where and how it is getting done.
A recent study of 1,000 agents worldwide uncovers the true health of today’s contact centers. Read the report for key findings that can help you revitalize your agent experience.
What do contact centers want to achieve and why do these goals matter? Get your copy of the CCW Digital Executive Report to learn the main goals executives have for their contact center in the [...]
