Make Every Day “Game Day” in Your Contact Center
Modern contact centers use gaming science and psychology to increase agent productivity while reinforcing positive behaviors. This “gamification” incents and recognizes agents, motivating them to [...]
Flexible Scheduling in the Workplace
Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.
5 Strategies to Improve Agent Experience in the Call Center
Hot off the heels of our successful C3 events in Nashville and London, and all the great workforce engagement management (WEM) presentations I saw there, I’m reminded once again how tightly tied [...]
Top 4 Ways to Elevate Agent Engagement in Your Contact Center
If you think you’ve been hearing more about agent engagement—aka “workforce engagement management (WEM)”—lately, you’re probably right. With the increasing focus on the customer experience, [...]
