Flexible Scheduling in the Workplace
Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.
5 Strategies to Improve Agent Experience in the Call Center
Hot off the heels of our successful C3 events in Nashville and London, and all the great workforce engagement management (WEM) presentations I saw there, I’m reminded once again how tightly tied [...]
Top 4 Ways to Elevate Agent Engagement in Your Contact Center
If you think you’ve been hearing more about agent engagement—aka “workforce engagement management (WEM)”—lately, you’re probably right. With the increasing focus on the customer experience, [...]
How to Use Call Center Games to Improve Agent Performance
Gamification’s ultimate goal might be superior customer experiences resulting in more satisfied and longer-term customers, but the way it does this is through modern agent engagement that [...]
Enhancing Agent Engagement: 5 WEM Strategies to Drive Better Customer Experience from the Inside Out
Differentiate your workforce by implementing these 5 strategies to boost agent engagement, improve retention and enhance skill development.
