CCW Market Study: The State of Contact Center Technology
This CCW Market Report reveals how to rethink the technology landscape to achieve unprecedented customer contact value. Download the report to learn more.
C3 2018 Speaker Spotlight: Q&A with Daniel Acosta, Houston Methodist
With only a few days remaining until Calabrio Customer Connect (C3), we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Daniel Acosta, call [...]
Contact Center Forecasting: Tougher than Predicting the Weather?
I sometimes ask myself why I didn’t become a meteorologist. Think about it: in what other role can you be incorrect so frequently and still have a job? It’s not like anyone can blame the [...]
