UJET and Calabrio - Calabrio

UJET + Calabrio

Calabrio and UJET are delivering modern, digital-first customer interactions with a human-centric approach

UJET and Calabrio Combine to Modernize Cloud Customer Engagement Solutions

Combined, UJET’s modern customer support and Calabrio’s leading workforce and customer engagement solutions are transforming cloud contact centers. UJET and Calabrio offer the integration the market has been waiting for – a contact center that is cloud-native, digital-first and human-centric. A deep cloud-to-cloud integration between the platforms addresses the need, accelerated by the pandemic, for contact centers to rapidly deploy, modernize and decentralize customer support operations.
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Switching to Calabrio ONE led to an ROI of 546%. Find out why.

Get access to the full report

The Information You Need – How You Want to See It

Twilio Flex and Calabrio place high value on giving contact centers the ability to customize how they see the information that’s important to them. Twilio Flex is fully programmable−every part of the stack can be customized to exactly what your business does. Calabrio gives managers and agents the opportunity to create custom dashboards and reports−showing you the information that’s important to you, displayed how you want to see it.

powerful analytics unlock business insights
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Powerful Reporting

With the unique pairing of Twilio Flex and Calabrio, you’ll have access to actionable data that can be arranged in reports that are custom for you. Fully aggregate and integrate your data so that it’s easy to understand the contact center insights buried throughout your organization, and give your agents a fuller sense of the customer they’re serving. Click here for more information about advanced reporting.

Why Choose Calabrio for Your Contact Center?

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Calabrio & Twilio Flex Travel Well Together: Global Deployment Options

Industries Served

Calabrio serves all industries and has been commonly utilized in:

  • Insurance
  • Hospitality
  • Retail
  • Healthcare
  • Travel
  • Insurance
  • Hospitality
  • Retail
  • Healthcare
  • Travel
  • Utilities
  • Financial Institutions
  • Telecom
  • Technology
  • Utilities
  • Financial Organizations
  • Telecom
  • Technology

Want to read more about how Calabrio is empowering organizations in your industry?

Read the Full Press Release Here:

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