Microlearning Video: Tips for QM with Remote Workers | Calabrio

Tips for Quality Management with Remote Workers

Quality Management is an important tool to not only help you monitor agent and call performance regardless of where the agents sits, but it can help keep remote employees engaged, motivated, trained and on task.  As your workforce moves to a remote working environment, there are a few best practices we wanted to share when it comes to Quality Management and virtual employees.

Watch the video below to learn more.

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