Calabrio In the News
The latest buzz from around the web.
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The Rise And Rise Of Workplace Wellbeing
We’re going to discuss managing stress at work, keep teammates through support and coaching, and how technology can help or harm the employee experience. Read more from Contact Centres here.
April 4, 2022
What does it really mean and why does it matter more than ever?
Stress is a major barrier to success and it is affecting everyone. In a new three-part series Ross Daniels introduces Calabrio’s campaign. Read more from Engage Customer here.
The Rise And Rise Of Workplace Wellbeing
At this one-hour meeting, we’re going to talk about; managing stress through workplaces, helping employees through support and coaching, and how technology can help or harm the employee experience. Read more from Contact Centres here.
what does it really mean and why does it matter more than ever?
Stress is a major barrier to success and it is affecting everyone. Here’s a new three-part series that Ross Daniels introduces Calabrio’s campaign. Read more from Engage Customer here.
Talkdesk Mobile App The Smart Way For Contact Centres CX
New Talkdesk Mobile Apps Give Contact Centres A Smarter Way To Meet Customer Expectations While Agents And Employees Are On-The-Go. Read more from Contact Centres here.
March 31, 2022
Amazon Enters the Contact Center Workforce Management Space
New native forecasting, capacity planning, and scheduling are now available within the Amazon Connect platform. Read more from CX Today here.
March 30, 2022
Upgrade Agent Performance Coaching to Combat Stress
Overcome sources of agent stress by rethinking performance coaching. Read more from CX Today here.
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Calabrio announced that Standard Bank has selected Calabrio Workforce Management (WFM) to support contact centre agents in South Africa. Read more from Global Banking and Finance Review here.
The MetriStar Awards for Workforce Optimization Platforms 2022
Prominent research firm Metrigy has released the results of its 2022 MetriStar Awards for Workforce Optimization (WFO) platforms. Read more from CX Today here.
March 29, 2022
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. Read more from Contact Centres here.
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go
Talkdesk has introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App, and Talkdesk Schedule Mobile App. Read more from Directors' Club Newswire here.
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Calabrio announced that Standard Bank has selected Calabrio Workforce Management (WFM) to support contact centre agents in South Africa. Read more from Directors' Club Newswire here.
March 28, 2022
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. Read more from Call Centre Helper here.
March 25, 2022
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks. Read more from Fintech Finance and News here.
Enterprise Connect 2022 Successfully Brought the Enterprise Communications and Collaboration Industry Together to Learn and Network
Enterprise Connect brought corporate IT decision makers together with solution providers for the first time in three years. Read more from Contact Center Solutions here.
Enterprise Connect 2022 Successfully Brought the Enterprise Communications and Collaboration Industry Together to Learn and Network
Enterprise Connect brought corporate IT decision makers together with solution providers for the first time in three years. Read more from TMCNet here.
March 24, 2022
Calabrio Selected for its Cloud-First Approach to Workforce Optimisation
Calabrio announced that Standard Bank has selected Calabrio Workforce Management to support contact centre agents in South Africa. Read more from Call Centre Helper here.
March 23, 2022
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Calabrio announced that Standard Bank, Africa’s largest banks, selected Calabrio Workforce Management to support contact centre agents in South Africa.  Read more from My Customer here.
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go
Talkdesk Inc. today introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App. Read more from AiThority here.
Standard Bank Selects Calabrio for its Cloud-first Approach to Workforce Optimisation and Close Integration with Amazon Connect
Calabrio announced that Standard Bank, an African bank, selected Calabrio Workforce Management to support contact centre agents in South Africa. Read more from Contact Center World here.
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