• New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go

    March 29, 2022

      Talkdesk has introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App, and Talkdesk Schedule Mobile App. Read more from Directors’ Club Newswire here.

  • Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect

    March 28, 2022

      Calabrio announced that Standard Bank has selected Calabrio Workforce Management (WFM) to support contact centre agents in South Africa. Read more from Directors’ Club Newswire here.

  • Workforce Wellbeing Recovery Toolkit

    March 25, 2022

      Practical strategies & resources to turn workforce wellbeing into your competitive advantage. Read more from Call Centre Helper here.

  • Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect

    March 25, 2022

      Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks. Read more from Fintech Finance and News here.

  • Enterprise Connect 2022 Successfully Brought the Enterprise Communications and Collaboration Industry Together to Learn and Network

    March 25, 2022

      Enterprise Connect brought corporate IT decision makers together with solution providers for the first time in three years. Read more from Contact Center Solutions here.

  • Enterprise Connect 2022 Successfully Brought the Enterprise Communications and Collaboration Industry Together to Learn and Network

    March 24, 2022

      Enterprise Connect brought corporate IT decision makers together with solution providers for the first time in three years. Read more from TMCNet here.

  • Calabrio Selected for its Cloud-First Approach to Workforce Optimisation

    March 23, 2022

      Calabrio announced that Standard Bank has selected Calabrio Workforce Management to support contact centre agents in South Africa. Read more from Call Centre Helper here.

  • Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect

    March 23, 2022

      Calabrio announced that Standard Bank, Africa’s largest banks, selected Calabrio Workforce Management to support contact centre agents in South Africa.  Read more from My Customer here.

  • New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go

    March 23, 2022

      Talkdesk Inc. today introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App. Read more from AiThority here.

  • Standard Bank Selects Calabrio for its Cloud-first Approach to Workforce Optimisation and Close Integration with Amazon Connect

    March 23, 2022

      Calabrio announced that Standard Bank, an African bank, selected Calabrio Workforce Management to support contact centre agents in South Africa. Read more from Contact Center World here.

  • Are You Asking the Right Questions?

    March 23, 2022

      Help organizations pose the right questions to get the right answers. Read more from Contact Center World here.

  • Standard Bank Selects Calabrio for Its Cloud-First Approach to Workforce Optimisation

    March 23, 2022

      Standard Bank has selected Calabrio for its cloud-first approach to workforce optimization and close integration with Amazon Connect.  Read more from Customer Service Manager here.

  • Amazon Connect updates contact center workforce management

    March 22, 2022

      AWS revealed new machine learning workforce optimization features coming to its Amazon Connect contact center as a service platform. Read more from Tech Target here.

  • AWS Adds ML-Powered Workforce Optimization to Amazon Connect

    March 22, 2022

      Amazon Connect that come out 5 years ago will now offer built-in forecasting, capacity planning, and scheduling features. Read more from No Jitter here.

  • New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go

    March 22, 2022

      Talkdesk, today introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App.  Read more from Sales Tech Star here.

  • New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go

    March 22, 2022

      Talkdesk, today introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App.  Read more from TMCNet here.

  • The Future of Work Is Distributed and Data Is Its Core

    March 21, 2022

      Jen Docken at Calabrio outlines how the future of work is distributed and data is at its core. Read more from Call Centre Helper here.

  • Embracing Double-Edged Customer Expectations

    March 16, 2022

      As consumers were left without the option of in-person interactions, contact centres saw surging volume in digital channels. Read more from Call Centre Management Association here.

  • 15 Stats About Post-Covid Customer Service

    March 15, 2022

      These 15 stats show how customer service has changed because of the pandemic and answer the big question: what comes next? Read more from Forbes here.

  • Workforce Wellbeing Recovery Toolkit

    March 14, 2022

      Practical strategies & resources to turn workforce wellbeing into your competitive advantage. Read more from Engage Customer here.

  • 12 Shift-Planning Techniques

    March 14, 2022

      Having the right number of skilled staff to support customer demand can be a complex task, so we asked our panel of experts to share their top techniques for shift planning. Read more from Call Centre Helper here.

  • NEW SELF-SCHEDULING PACKAGE FROM CALABRIO EMPOWERS AGENTS TO HAVE GREATER INFLUENCE OVER WORK-LIFE BALANCE

    March 10, 2022

      Calabrio, announced the extension of its self-scheduling features available in Calabrio Workforce Management. Read more from Companies Digest here.

  • Working on Workforce Issues

    March 8, 2022

      It is a good news/troubling news story for contact centers. Read more from Contact Center Pipeline here.

  • Cazoo uses Calabrio Workforce Management to support fast-growing business

    March 7, 2022

      Calabrio has announced that Cazoo, the UK online car retailer, is utilizing its workforce management. Read more from Retail Technology Review here.

  • Agent Wellbeing and the Great Resignation

    March 5, 2022

      Calabrio asked agents about changes in their attitudes towards their work, employers, and reveals clear trends that emerged from our research. Read more from CRMxchange here.