Calabrio In the News

Calabrio CEO: Growth has boomed since sale to KKR over 2 years ago

Call center software firm Calabrio Inc. has been thriving since selling to private equity firm KKR & Co. for about $200 million in August 2016. Read more from Minneapolis / St. Paul Business Journal here.

April 10, 2019

CRM Magazine Names Its 2019 Customer Service Leaders

The CRM Service Awards, now in their 16th year, honor the leading vendors across nine customer service and contact center technology segments. Read more from Destination CRM here.

News : Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite

Calabrio, a customer experience intelligence company,  introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from Contact Center World here.

Calabrio Launches Version 11 of Calabrio ONE

Customer experience intelligence company Calabrio today introduced version 11 of its Calabrio ONE workforce optimization (WFO) suite with embedded analytics and business-driven visual discovery. Read more from Smart Customer Service here.

Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite

Calabrio ONE version 11 reimagines the workforce optimization (WFO) user experience, allowing business users of all backgrounds to intuitively consume and act upon data with less effort and more precision by embedding analytics and business-driven visual discovery into everyday customer experience tools. Read more from AI Authority here.

Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite

Transformational redesign and embedded analytics puts AI-driven insights and unique KPIs at the fingertips of users. Read more from Telecom Reseller here.

Enterprise Connect 2019 Underway

For nearly 30 years, Enterprise Connect has been the leading conference and exhibition covering unified communications and collaboration. Read more from UC Today here.

2019’s Enterprise Connect event begins this week in Florida

Calabrio, the customer experience intelligence company, introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from MarTech Series here.

8 CMOs Discuss What Voice of the Customer Means to Them

Why should CMOs care about Voice of the Customer (VoC) strategies? Read more from CMSWire here.

34 Marketing Trends and Forecasts for 2019 From Experts – Do They Match Yours?

Today marketing is centered around personalization. It’s about having a one-to-one conversation with your prospects and customers through their preferred medium and their preferred time. Read more from Tweak Your Biz here.

Calabrio Extends Cisco SolutionsPlus Program Participation With Calabrio ONE Cloud Solution

Calabrio Achieves Advanced Technology Partner Status In The Amazon Web Services Partner Network. Read more from Call Center Times here.

Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite

Calabrio, the customer experience intelligence company introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from Director’s Club here.

March 26, 2019

Calabrio today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida.

It will be generally available from April 2019 – deployed in the cloud, on-premises or as a hybrid solution. Read more from Channel EMEA here.

Calabrio Releases Its Latest Analytics Suite

Calabrio has introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from Call Centre Helper here.

CX: High tech still needs high touch

Enterprises are rushing to launch digital transformation initiatives that provide more channels for customers to reach the business; however, customers know that technology alone will not improve their experience. Read more from MyCustomer here.

March 20, 2019

An Emotional Connection – The Key To Customer Loyalty

Smart companies will learn to engage customers in the right way, at the right time and on the right channel. Read more from Adrian Swinscoe’s blog here.

Calabrio Extends Cisco SolutionsPlus Program Participation With Calabrion ONE Cloud Solution

 Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution. Read more from Call Center Times here.

Mastering the art of digital and physical: How retailers can champion customer experience from start to finish

Anyone who has worked in retail knows the business is far different today than it was a few years ago — and more change is on the horizon. Read more from Retail Customer Experience here.

Information Management Remains a Problem for Many Enterprises

Bad management will impact productivity in one way or another, and it can come in a number of forms — poor management of human resources, poor financial management and poor customer management. Read more from CMSWire here.

Getting Real About Analytics: Only a Holistic Approach Will Work

In the era of digital transformation and omnichannel customer experience initiatives, businesses recognise the need to leverage analytics to understand rapidly evolving customer demands. Read more from Minutehack here.

February 27, 2019