Teleopti Customers: How to Use Calabrio Advanced Reporting

Legacy Teleopti WFM customers now have the ability to use Calabrio Advanced Reporting — and gain even greater insight into their contact center operations. The Unified Data Mart (UDM) with data library uses the Teleopti WFM data mart as its source. The adapter comes with a standard set of starter dashboard and reports to help you get started quickly.

For more on this new adapter, check out the video below from Calabrio’s Rachel Auer and Craig Todd:

Check out more information on the Calabrio Success Center (login required).

Rachel Auer

Rachel Auer is a Product Marketing Manager at Calabrio, with a focus on Calabrio’s Analytics and Business Intelligence solutions. Previously she supported Calabrio Workforce Management product for 4.5 years. In her role, she develops product messaging and places a large focus on enabling the organization with content and training. Rachel has prior experience in product marketing at an enterprise B2B cloud software company.