Workforce Management
4 Reasons to Break Free from the Spreadsheet Ball and Chain
Studies show resource-related costs account for the majority of a contact center’s full operating budget, so how you plan, schedule and manage those resources can make or break your budget. Download this white paper to learn the top four reasons you should be using Workforce Management (WFM) technology instead of spreadsheets in your contact center.
Can your WFO provider also give you the insights you need to improve employee engagement?
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.
Dig into more great content.
Download the Call Center Analytics 101 Blog post as a PDF.
Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.
Learn from over 1,000 C-Suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.
Struggling with outdated, underpowered and overly-complicated reporting and analytics? Learn how to make the case for advanced reporting in your contact center.
