2022 Keynote On Demand | Calabrio

2022 Keynote On Demand

The Contact Center is Your Brand Guardian

Hear from Calabrio CEO & President Tom Goodmanson with special guest, Customer Experience Futurist, Blake Morgan as they discuss research from the State of the Contact Center and the future of the industry.

In addition, Calabrio Chief Product Officer, Matt Matsui, illustrates the power of AI-fueled analytics for workforce optimization success and highlights real-world stories from the Analytics Competition finalists.

To conclude, we announce our 2022 CX warriors in an engaging ONE Awards ceremony.

Tom Goodmanson,

President & CEO

Tom Goodmanson is the president and CEO of Calabrio, the global customer experience intelligence company that builds software to enrich human interactions. Since 2008, Tom has led Calabrio’s vision, culture and growth to 700 employees today, helping more than 6,000 customers around the world engage with and understand their customers.
A long-time supporter and board member for Habitat for Humanity Twin Cities, Tom brings to Calabrio his generous spirit and a passion for driving social progress and positive change by investing in others, championing local businesses and supporting philanthropic causes. He currently sits on the board of The Nerdery, is a past chairman of Winland Electronics and a past board member of Virteva.

Blake Morgan,

Customer Experience Futurist

Blake Morgan is a Customer Experience Futurist. She’s a bestselling author and was recognized globally as one of the top 40 female keynote speakers. Her book, The Customer of the Future was recognized by “Business Insider” as one of the top 20 books executives are reading to deal with COVID-19. She lives with her husband, their two kids and two dogs in Calabasas, CA.

Our team - Matt Matsui, Senior Vice President, Products & Strategy at Calabrio

Matt Matsui,

Chief Product Officer

Matt Matsui, Chief Product Officer, oversees Calabrio’s companywide product efforts. Matt joined Calabrio with more than 25 years of experience leading product and marketing organizations for a broad range of companies, including ACNielsen, Cognos, Andersen Consulting, and numerous early-stage analytics firms. Through this experience, Matt developed a keen sense for growing markets with a heavy emphasis on big data, AI/ML, and applied analytics. Matt’s proficiency is bringing to market scalable and flexible enterprise SaaS solutions that leverage the power of analytics in simple and powerful ways. He holds undergraduate degrees from the University of Maryland, a master’s degree from Northwestern University, and a master’s degree in Applied Psychology from the University of Southern California.

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