Calabrio Workforce Management Landing Page | Calabrio

Calabrio WFM – Leading Contact Center Workforce Management Software

The all-in-one WFM solution for call center agent scheduling

  • Create precise forecasts and schedules
  • Motivate agents with the most agent-centric WFM solution
  • Empower managers and streamline daily processes
Schedule a demo with our team!

Leading brands trust Calabrio

Experience the World’s Best WFM for Yourself

Make Quick and Accurate Business Decisions With These Powerful Features

With Calabrio Workforce Management You Will

Turn challenges into competitive advantages and deliver powerful value to your customers.

improve forecasting
and scheduling

Accelerate admin
workflows

Build effective staffing
model

Engage and retain agents

Transform Your Contact Center with these Features

Predictive Forecasting

Advanced analytics mines your historical data to accurately forecast call volume. Machine learning easily understands seasonality and anticipates acute spikes and lulls, giving you confidence in your scheduling.

Omnichannel Scheduling

Build and manage agent schedules with integrated visibility of all channels. Use multiskill scheduling optimization to ensure the right agents are available when and where they’re needed to deliver consistent coverage and service quality.

Intraday Schedule Adjustments

Intraday scheduling tools allow you to intuitively and instantly react to volume surges or ebbs. Use Grant, the AI-powered virtual assistant, to notify agents of time-off or overtime opportunities to quickly adjust staffing levels and avoid overtime.

Agent Self-Scheduling

The Calabrio My Time app gives agents the freedom and control to manage their schedules—anytime, anywhere. Agents can build their own schedules, set their own lunches and breaks, and even trade shifts. Simple parameters ensure you always maintain staffing-level requirements.

Powerful Reporting

Our AI-fueled business intelligence tools take self-service reporting to a new level. WFM users have access to up-to-date data that was previously difficult to obtain and combine. Quickly build and automate custom reports, easily analyze different data sets, create ad-hoc reports and more.

Predictive Forecasting

Advanced analytics mines your historical data to accurately forecast call volume. Machine learning easily understands seasonality and anticipates acute spikes and lulls, giving you confidence in your scheduling.

Omnichannel Scheduling

Build and manage agent schedules with integrated visibility of all channels. Use multiskill scheduling optimization to ensure the right agents are available when and where they’re needed to deliver consistent coverage and service quality.

Intraday Schedule Adjustments

Intraday scheduling tools allow you to intuitively and instantly react to volume surges or ebbs. Use Grant, the AI-powered virtual assistant, to notify agents of time-off or overtime opportunities to quickly adjust staffing levels and avoid overtime.

Agent Self-Scheduling

The Calabrio My Time app gives agents the freedom and control to manage their schedules—anytime, anywhere. Agents can build their own schedules, set their own lunches and breaks, and even trade shifts. Simple parameters ensure you always maintain staffing-level requirements.

Powerful Reporting

Our AI-fueled business intelligence tools take self-service reporting to a new level. WFM users have access to up-to-date data that was previously difficult to obtain and combine. Quickly build and automate custom reports, easily analyze different data sets, create ad-hoc reports and more.

Rocket Experiences with a Truly Holistic View Of Your Contact Center

See Why Customers Choose Calabrio

Loved by many organizations to quickly turn insights into revenue-boosting action.

“like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows whois all logged inandiit also shows your adherence. I ike that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. | also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place.”

Pololani P.

Student Services Associate

“Straightforward forecasting, the schedule interface allows easy visibility for channel planning and skill adjustments during the week. The RTA alarms are really useful. Being able to divide the workforce into teams and groups really helps with information management.”

“This s the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to ‘avoid lost hours. You can also access daily records of agents. workflow. Work avoidance can be easily determine by this tool”

“like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows whois all logged inandiit also shows your adherence. I ike that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. | also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place.”

Pololani P.

Student Services Associate

“Straightforward forecasting, the schedule interface allows easy visibility for channel planning and skill adjustments during the week. The RTA alarms are really useful. Being able to divide the workforce into teams and groups really helps with information management.”

“This s the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to ‘avoid lost hours. You can also access daily records of agents. workflow. Work avoidance can be easily determine by this tool”

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