Calabrio ONE – Leading Contact Center Performance Management Software
The all-in-one solution for workforce engagement management
Empowers agents with the world’s best WFM solution
Use AI-fueled analytics & QM to build the ultimate customer experience
Leverage the VoC to make data-driven business decisions
True-cloud powered, enterprise-grade suite to deepen customer loyalty
Schedule a demo with our team!
Leading brands trust Calabrio
Experience the World’s Best WEM for Yourself
Make Quick and Accurate Business Decisions With These Powerful Features
With Calabrio ONE Suite You Will
Turn challenges into competitive advantages and deliver powerful value to your customers.
Engage Employees
Enrich customer experiences
Activate insights
Transform Your Contact Center with these Features
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Grab every opportunity to improve performance. Score every interaction with predictive analytics. Unravel nuance with speech-to-text and sentiment analytics. Give managers and agents near real-time visibility into performance—then inspire self-improvement with built-in gamification and personalized coaching. Make sure you make the most of every customer interaction.
Get the AI-powered WFM tools you need to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And put intelligent automation to work to streamline workflows and eliminate burdens.
Calabrio ONE gives everyone the brilliance of a PhD in data science—without all the study hours. Use embedded analytics tools across the entire suite and pre-built workflows that deliver actionable insights where they’re most relevant: in agent dashboards and WFM planning. Easily build custom analytics reports that offer a complete view of the customer journey. Put your contact center—and business—one step ahead of the market with AI-driven insights for predictive sentiment, interaction scoring, and phrase hits.
Calabrio ONE includes the most modern, easy to use business intelligence tools. Accelerate customer-centric reporting and move from insight to action, faster. Easily build and automate custom reports with AI-powered tools. Then share that intelligence across the business through intuitive visualizations. Enable your brand to drive customer-centricity—from sales and marketing to product development and service delivery.
Measure what matters
Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Measure what matters
Grab every opportunity to improve performance. Score every interaction with predictive analytics. Unravel nuance with speech-to-text and sentiment analytics. Give managers and agents near real-time visibility into performance—then inspire self-improvement with built-in gamification and personalized coaching. Make sure you make the most of every customer interaction.
Get the AI-powered WFM tools you need to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And put intelligent automation to work to streamline workflows and eliminate burdens.
Calabrio ONE gives everyone the brilliance of a PhD in data science—without all the study hours. Use embedded analytics tools across the entire suite and pre-built workflows that deliver actionable insights where they’re most relevant: in agent dashboards and WFM planning. Easily build custom analytics reports that offer a complete view of the customer journey. Put your contact center—and business—one step ahead of the market with AI-driven insights for predictive sentiment, interaction scoring, and phrase hits.
Calabrio ONE includes the most modern, easy to use business intelligence tools. Accelerate customer-centric reporting and move from insight to action, faster. Easily build and automate custom reports with AI-powered tools. Then share that intelligence across the business through intuitive visualizations. Enable your brand to drive customer-centricity—from sales and marketing to product development and service delivery.
Rocket Experiences with a Truly Holistic View Of Your Contact Center
See Why Customers Choose Calabrio
Loved by many organizations to quickly turn insights into revenue-boosting action.
“like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows whois all logged inandiit also shows your adherence. I ike that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. | also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place.”
Pololani P.
Student Services Associate
“Straightforward forecasting, the schedule interface allows easy visibility for channel planning and skill adjustments during the week. The RTA alarms are really useful. Being able to divide the workforce into teams and groups really helps with information management.”
David H.
Customer Care Supervisor
“This s the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to ‘avoid lost hours. You can also access daily records of agents. workflow. Work avoidance can be easily determine by this tool”
Charles Angelo V.
Quality Analyst
“like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows whois all logged inandiit also shows your adherence. I ike that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. | also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place.”
Pololani P.
Student Services Associate
“Straightforward forecasting, the schedule interface allows easy visibility for channel planning and skill adjustments during the week. The RTA alarms are really useful. Being able to divide the workforce into teams and groups really helps with information management.”
David H.
Customer Care Supervisor
“This s the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to ‘avoid lost hours. You can also access daily records of agents. workflow. Work avoidance can be easily determine by this tool”
Charles Angelo V.
Quality Analyst
