Public Sector Customer Experience Strategies | Calabrio

CALABRIO FOR
FEDERAL GOVERNMENT

CALABRIO FOR
FEDERAL GOVERNMENT

Trusted and Secure Software for Government Services

Today, federal agencies must deliver seamless patron experiences in secure, cost-effective ways. We designed our cloud-based solutions so contact centers can create and scale satisfactory interactions across channels to meet the demands of both agents and callers. The Calabrio ONE suite streamlines AQM (automated quality management) and WFM (workforce management) processes to automate manual tasks, including forecasting, scheduling, approving shift changes and evaluating agent’s performance. And with the help of a robust analytics solution, contact centers can identify root causes, operational inefficiencies and opportunities to transform citizen experience through the data.

Trusted and Secure Software for Government Services

Today, federal agencies must deliver seamless patron experiences in secure, cost-effective ways. We designed our cloud-based solutions so contact centers can create and scale satisfactory interactions across channels to meet the demands of both agents and callers. The Calabrio ONE suite streamlines AQM (automated quality management) and WFM (workforce management) processes to automate manual tasks, including forecasting, scheduling, approving shift changes and evaluating agent’s performance. And with the help of a robust analytics solution, contact centers can identify root causes, operational inefficiencies and opportunities to transform citizen experience through the data.

Reach your full potential with our all-in-one solution, pairing an integrated WFO suite with VoC analytics and BI tools.

Learn how we protect contact center data and tailor our solutions to meet unique requirements for security, compliance, privacy and performance.

Learn how to translate the voice of your patrons into intelligence that helps refine your government offerings.

Discover proven methods for building an efficient contact center that delivers the best constituent and employee experiences.

lock over laptop-cloud security

Uncover the truth behind common data security myths and learn expert tips for ensuring safety and compliance.

Slash Costs and Strengthen Public Trust

Calabrio ONE

Call Recording

Capture and retrieve every call quickly and accurately.

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Quality Management

Evaluate every citizen interaction to gain powerful insights.

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Workforce Management

Improve predictability and performance to optimize staffing.

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Calabrio Analytics

Synchronize data for unprecedented visibility and control.

Happy Agents = Happier Patrons

Taking care of your agents is good business. To boost constituent satisfaction, you must know how your agents feel – especially when employee attrition is high. Learn how to harness your existing data to uncover agent skill or behavior gaps.

Uncover Customer Sentiment and Share Critical Insights / Empower Your Workforce

Take advantage of improved customer satisfaction and optimized agent performance when you use Calabrio ONE software. Read the “Calabrio ONE: Built for the Modern Contact Center” brochure to learn how contact centers – big or small – have harnessed the power of our true-cloud, unified suite.

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