Customer Experience Strategies for Healthcare Organizations
Scalable, Robust Workforce Optimization
and Powerful Voice of the Consumer Analytics
for Your Healthcare Access Center
and Powerful Voice of the Consumer Analytics
for Your Healthcare Access Center
Customer Experience Strategies for Healthcare Organizations
Scalable, Robust Workforce Optimization
and Powerful Voice of the Consumer Analytics
for Your Healthcare Access Center
and Powerful Voice of the Consumer Analytics
for Your Healthcare Access Center
For Hospitals, a Better Patient Experience is Paramount for Success
As competition for revenue, patients and future growth intensifies, it is critical for hospitals to focus on creating an outstanding patient experience. Several studies have proven a link between patient experience, hospital volumes and overall revenues. In fact, hospitals with patient satisfaction in the 90th percentile see a 33% increase in patient volumes and $5.4 million in additional revenue annually.
But creating a better patient experience starts by listening to the voice of the patient, which is not always easy to do in the fast-paced world of healthcare. This is where Calabrio can help.
Calabrio offers advanced analytics tools that allow hospitals to analyze 100% of patient interactions through their patient access center.
Our intuitive and easy-to-use platform makes it easy for hospital administrators and patient experience teams to pinpoint areas of improvement and identify dissatisfied patients. And our custom dashboards let you quickly measure critical KPIs such as Net Promoter Scores and patient sentiment.
We understand the importance of security and compliance in healthcare. That’s why Calabrio’s solutions are designed to meet the stringent requirements of HIPAA and PCI, so you can focus on what really matters – improving patient experiences and outcomes. Learn more about our experience helping healthcare organizations improve patient experience. Scroll down to see how we’ve helped leading companies such as HCA Healthcare, Methodist Hospital and Tampa General Hospital increase patient satisfaction up to 45%. And be sure to download our ebook which shares 7 ways hospitals can improve the patient experience.
A fully integrated agent & customer engagement suite.
Calabrio ONE
What can we help you with?
Call Recording
Capture and retrieve every call quickly and accurately.
Quality Management
Evaluate every citizen interaction to gain powerful insights.
Workforce Management
Improve predictability and performance to optimize staffing.
Calabrio Analytics
Synchronize data for unprecedented visibility and control.
Healthcare Case Studies for Calabrio ONE
Hospitals with improved patient satisfaction can realize up to $5.4M additional revenue annually.*
