Healthcare Customer Experience Strategies | Calabrio

Customer Experience Strategies for Healthcare Organizations

Scalable, Robust Workforce Optimization
and Powerful Voice of the Consumer Analytics
for Your Healthcare Access Center

Customer Experience Strategies for Healthcare Organizations

Scalable, Robust Workforce Optimization
and Powerful Voice of the Consumer Analytics
for Your Healthcare Access Center

For Hospitals, a Better Patient Experience is Paramount for Success

As competition for revenue, patients and future growth intensifies, it is critical for hospitals to focus on creating an outstanding patient experience. Several studies have proven a link between patient experience, hospital volumes and overall revenues. In fact, hospitals with patient satisfaction in the 90th percentile see a 33% increase in patient volumes and $5.4 million in additional revenue annually.

But creating a better patient experience starts by listening to the voice of the patient, which is not always easy to do in the fast-paced world of healthcare. This is where Calabrio can help.

Calabrio offers advanced analytics tools that allow hospitals to analyze 100% of patient interactions through their patient access center.

Our intuitive and easy-to-use platform makes it easy for hospital administrators and patient experience teams to pinpoint areas of improvement and identify dissatisfied patients. And our custom dashboards let you quickly measure critical KPIs such as Net Promoter Scores and patient sentiment.

We understand the importance of security and compliance in healthcare. That’s why Calabrio’s solutions are designed to meet the stringent requirements of HIPAA and PCI, so you can focus on what really matters – improving patient experiences and outcomes. Learn more about our experience helping healthcare organizations improve patient experience. Scroll down to see how we’ve helped leading companies such as HCA Healthcare, Methodist Hospital and Tampa General Hospital increase patient satisfaction up to 45%. And be sure to download our ebook which shares 7 ways hospitals can improve the patient experience.

A 5% increase in employee engagement = a 3% increase in revenue

There were 3.14 million patient records breached in the first half of 2018

Leaders focused on patient experience have 60% more engaged employees

A fully integrated agent & customer engagement suite.

Calabrio ONE

What can we help you with?

Call Recording

Capture and retrieve every call quickly and accurately.

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Quality Management

Evaluate every citizen interaction to gain powerful insights.

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Workforce Management

Improve predictability and performance to optimize staffing.

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Calabrio Analytics

Synchronize data for unprecedented visibility and control.

Healthcare Case Studies for Calabrio ONE

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