Inner Circle Guide to Workforce Optimization | Calabrio

White Paper & Reports

The Inner Circle Guide to Multichannel Workforce Optimization

Want to learn about the future of workforce optimization in the contact center? Download ContactBabel’s Inner Circle Guide to Multichannel Workforce Optimization to learn detailed insight into the latest on:

  • The Future of Workforce Optimization.
  • Performance management
  • Gamification & agent engagement
  • Voice of the Customer & Customer Journey Analytics
  • Cloud and WFO
  • The effect of mobile working, homeworking and virtual contact centers
  • Enterprise WFO & the Back Office

You’ll also get a deep dive into workforce management,  quality management and analytics solutions that will help you get more out of the agents in your contact center.

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