Unlocking Customer Sentiment Through Speech Analytics | Calabrio

Unlocking Customer Sentiment Through Speech Analytics

Brands have conversations with customers every single day, but many are missing out on critical information that is hidden within these conversations. Every single word in a conversation with a customer holds meaning, but some words mean more than others and those are the words that companies must analyze to better understand sentiment and predict customer behavior. Speech analytics can help brands do both, but to uncover a customer’s true sentiment, a company must understand contextual versus functional words. Read more from Data Informed.

Start typing and press Enter to search

Send this to a friend