Fedramp Authorized Contact Center Software

Adapt to evolving demands

As a public sector organization, you need secure, convenient and scalable contact center software. With Calabrio GovSuite, our FedRAMP®, StateRAMP, and TX-RAMP authorized contact center solution, you can quickly solve citizen challenges with fewer costs, risks, and service interruptions.

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Modern technology for optimized government service

Now more than ever, your contact center needs technology that can adapt to distributed working models, break down data silos, and deliver a better agent and citizen experience. Invest in a cost-effective, cloud-based platform that’s designed to support the citizen journey without sacrificing security or agent engagement. Calabrio GovSuite helps you:

- Access a single source of truth about your contact center performance and citizen needs

- Deliver high-quality service through omnichannel touchpoints, intuitive design and tech-supported agent interactions

- Retain skilled employees with flexible scheduling tools, automated coaching capabilities and integrated workflows

Key benefits of Calabrio GovSuite

Learn how our FedRAMP®, StateRAMP, and TX-RAMP authorized platform can support your contact center’s digital transformation and help you meet future goals.

Deliver exceptional service without interruption

Use our best-in-class workforce engagement software to resolve citizen challenges across channels while protecting high-stakes data and reducing system downtime.

Save valuable time and resources

Slash the cost, time and resources dedicated to IT management. Calabrio GovSuite meets stringent security requirements, so you reap the benefits of threat visibility, multifactor authentication and more.

Gain richer analytics insights

With our modern, cloud-based solution, you can automatically capture the data needed to understand current and future needs. Use advanced analytics to unlock the true voice of the citizen while refining agent skillsets.

Better tech = greater advancements

In the past, contact centers – especially in the public sector – were viewed as cost centers that prioritized resolution speed over citizen satisfaction. The state of the contact center is very different today. It’s critical to equip your workforce with advanced and empathetic technologies that support, rather than disrupt, the citizen journey.

Meet evolving demands with Calabrio GovSuite, which helps you truly understand the voice of your citizens with automated quality management, workforce management, AI-powered analytics, and business intelligence solutions.

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