Careers – Research & Development | Calabrio

Calabrio Research & Development

Looking to try a more modern, dynamic way of working?

At Calabrio you come face to face with world-class agile development.

Customers love the user-friendliness of our product, combined with the intelligent automation it offers. They are very engaged and suggest a lot of new features that would make our product even better.

To keep up with the demand, keep our customers happy and keep building the best WFO solution on the market, Calabrio invests a lot in product development. R&D is already our biggest department with more than 60 passionate colleagues and we are expanding a lot this year, in all our R&D offices.

Team work makes the dream work

Our development teams work closely together, usually with pair or mob programming, to join forces in transforming the complex operations of Workforce Optimization into modern, easy-to-use features for the users. The focus for our teams is to help the users by automating time-consuming tasks and giving them the information and the tools they need to stay on top of their everyday challenges.

While the development teams are small, usually 3-4 developers and a tester, they still have the support to discuss and develop ideas with the other teams. We have active cross-team guilds to find best-practices, exchange thoughts with and get help from.

See what you create

Each team takes ownership of a particular area of the Calabrio software and in close cooperation with the product owner they create the future functionality of that area. There are opportunities for on-site days with customers to see the code in action, get first-hand experience of how it is used and be inspired for what to create next. Goodbye consultancy where you never get to spend time on quality and maintainability, and where your work disappears off without you seeing the benefit it offers to users. With Calabrio you really see what you create.

Modern ways of working

Striving towards continuous delivery, we deliver new features to our customers every week. With more and more customers using our product, we aim to deploy even more often to get fast feedback on the value of the features we deliver. Releasing every week is possible thanks to many years of test-driven development. With each push of new code, thousands of tests are run automatically. Our build and release infrastructure ensures that what developers push can be released the same day.

All our teams work with an agile methodology using Kanban boards to really focus on one task at a time. The focus is on delivering customer value, launching previews to all customers very early in the process to get feedback and based on that make changes and decide where to go next. Such an agile process results in WFO features that fulfill the customer needs and exceed their expectations. That is why Calabrio is one of the leaders in the WFO industry.

What is the best thing about working at Calabrio?

Meet some of our international colleagues

"You meet different people all over the world. Support from everyone and how the company takes care of every single employee."

Tina Hagman

"Definitely the people working here. I feel like I am part of a very big family. Everybody is willing to help."

Hanny Svensson

"I love that I feel valued as a member of the BDR team in London and the support that I get in order to achieve my full potential is as important to Calabrio as it is to me."

Judean Brew

"The people and the spirit!"

Johannes Sandberg

"The people! Everyone is open minded and welcoming. You can always throw out a question and someone will step in and help you."

Elin Birgersson

"The atmosphere! It’s relaxed and productive. I always feel good about coming into the office for yet another week there."

Maria Stein

"A customer focused company with a drive to do it different. It’s energetic employees are committed to build intuitive solutions for the users."

Gert-Jan Oelp

"Product and People are the coolest factors one can relish working at Calabrio."

Shyam Balasubramanian

"I love working here because all the individuals in this company give it 100%."

Ryan Fischer

"I love the ‘AHA’ moment, where a new insight is able to explain a problem that was previously confusing or elusive. That seems to happen quite often around here."

Chris Jarvis

"I wanted to work for a competitive, forward-thinking company with an amazing culture. I found Calabrio and knew this was exactly where I wanted to be."

Karisa Price

As an Equal Opportunity Employer, Calabrio, Inc. values diversity at all levels. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification that is protected by applicable federal, state, or local laws or regulations.

Start typing and press Enter to search