Q&A on the Work-from-Home Model for Contact Centers:
A Helpful Guide Based on Common Questions and Lessons Learned
In late March, Calabrio hosted an open webinar on work-from-home model (WFH) strategies for contact centers, hoping to understand the concerns and fears that are on everyone’s minds. We fielded dozens of questions from attendees and have created this resource to address many of your concerns.
This resource will be updated as new questions arise, and we hope it can offer some inspiration during these challenging times.
Download the Work-from-Home Model Q&A
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
Webinar On-demand
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the Modern Contact Centre Experience
the Modern Contact Centre Experience
From elevating customer experience to enhancing employee engagement through analytics, watch the webinar on-demand and watch as we demystify cloud technology
Guide
The world of remote work has taken on a new meaning. Meet the new challenges that contact centers face in maintaining excellent customer service.
