Q&A on the Work-from-Home Model for Contact Centers:
A Helpful Guide Based on Common Questions and Lessons Learned
In late March, Calabrio hosted an open webinar on work-from-home model (WFH) strategies for contact centers, hoping to understand the concerns and fears that are on everyone’s minds. We fielded dozens of questions from attendees and have created this resource to address many of your concerns.
This resource will be updated as new questions arise, and we hope it can offer some inspiration during these challenging times.
Download the Work-from-Home Model Q&A
Expert Q&A: Rapid Shift to Work From Home
Many of our customers have rapidly moved their workforce to a home-based model, either temporarily or permanently. But moving contact center operations to a remote setup can be a challenge—especially when it must be done fast. Calabrio brought together a team of experts who shared real-world actionable advice on how to quickly (and successfully) implement a work-from-home migration.
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